Senior Manager, Change Management - Global Compliance

Purpose

Scotiabank’s Global Compliance Change Management (GCCM) team is seeking a Senior Manager, Change Management to join our team. We are building a leading, best-in-class Global Compliance Change Management function to support Global Compliance in implementing effective and lasting change.

Reporting to the Director, Change Management the Senior Manager, Change Management will focus on the people side of change derived from changes made to business processes, policies, systems, technology, roles and responsibilities, culture and organizational structure.

The role’s primary responsibility will be supporting the Global Compliance Transformation Program and its team of Change Managers in creating and implementing change management strategies and plans that maximize business and employee adoption and usage of the changes, working to drive faster adoption and higher utilization while minimizing resistance. These efforts will also aim to increase benefit realization of the project and the achievement of expected results. The role will lead in the development of change management strategies, plans, processes, and tools in order to execute, manage change and achieve the overall project / program objectives.

The incumbent will work in a highly dynamic project environment and is expected to integrate multiple, multifunctional projects while quickly adapting to evolving business priorities. As well, the incumbent will facilitate design and delivery of change initiatives including defining scope, establishing communications programs and managing resistance.

Accountabilities

• Lead the team of Change Managers in the development and execution of Change Management Strategies for the Compliance Transformation Program, leveraging the established methodology for change.
• Contributing to the development of the strategy, strategic priorities, long term vision and plan in collaboration with the Director, Change Management and the management team.
• Aligning change management’s priorities and initiatives to the Global Compliance Pillars and the Bank’s strategic priorities to effectively identify challenges and opportunities
• Assessing the change impact by conducting impact analyses, identifying key stakeholders, assessing change readiness, analyzing and preparing risk mitigation tactics; identifying and managing anticipated resistance
• Supporting the calendaring of all planning steps including change management strategy planning and business planning/alignment in collaboration with business partners
• Creating tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs.
• Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations.
• Establishing a two-way communication process with project participants, Senior Management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track.
• Acting as the key point of contact for the project / program stakeholders in relation to change management requirements and plans.
• Working with the Senior Manager of Program Communications, guide communication efforts - i.e. the design, development, delivery and management of communications - in order to deliver a single consistent message across the organization and initiatives
• Working with the Training and Learning teams: Guide training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required
• Coordinating efforts with other specialists, including HR Business Partners, Communications, Customer Experience and Training teams
• Guiding Change, Communications and Training teams to execute in support of the overall strategy and to achieve the desired outcomes
• Contributing to the development of KPIs; measuring success metrics and monitoring change progress
• Creating ongoing awareness and engagement through presentations to a variety of senior and other stakeholders
• Providing post-implementation status updates and support to stakeholders to ensure ongoing project success
• Champions a customer focused and strong risk culture by playing a key role in the change management process through leveraging the Bank’s relationships, systems and knowledge
• Guide other Change Management team members in delivery / execution

Education/Experience

1. Education, Experience and Language:

• University degree in relevant field is required
• A change management certification or designation is desired
• 6-10 years of relevant experience required in the role of a change management practitioner, preferably in a partnership or matrix organization where multiple complex groupings of stakeholders must be managed simultaneously
• Previous FI experience preferred
• Background in, or understanding of learning methods, training needs assessment and training design is advantageous
• Fluency in Spanish is an asset

2. Implementation of Change Initiatives:

• Work experience in leading change in large organization is highly desired
• Comprehensive knowledge of change management principles and practices
• Proven experience of change management work stream from initial vision setting to post implementation change sustainability
• Excellent ability to evaluate options/alternatives and develop solutions/recommendations for solutions to complex and multi-dimensional problems/issues
• Ability to develop and deliver executive level presentations that bring together strategy and high level concepts in a form that is easily understood by all stakeholders
• Ability to motivate and encourage project team members and change agents through coaching and confidence building
• Ability to operate in ambiguous environments and develop a structure for successful execution

3. Interpersonal Skills:

• Excellent listening, oral and written communication skills
• Strong presentation, facilitation, coaching, and project management skills to support change processes
• Ability to see situations and issues from multiple points of view
• Collaborative decision-making skills and the ability to work effectively with a variety of stakeholders

4. Organizational Awareness:

• Good understanding and awareness of strategic and tactical business planning and executional issues/processes
• Strong understanding of business processes and the Bank’s overall organizational structure
• In-depth understanding of the interactions within groups to create buy-in for specific agendas
• Ability to build consensus and negotiate the needs of diverse groups
• Ability to interact effectively with the target audience to obtain buy-in on difficult issues
• Proactive approach to managing sponsor and stakeholders’ expectations