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Program and Project Management Officer (Business Support Services)

April 21 2021
Industries Public administration
Categories Consulting, Business analyst, Project Management, Business Analysis
Ottawa, ON
Competition Number: 2021-EX-EN-53236645-01
Competition posting date: 2021-04-21
Competition closing date: 2021-05-05

Community & Social Services Department, Business Support Services, Project Management Office Branch
1 Full-time Continuous Position - 35 hours/week
1 Full-time Temporary Position (Up to 8 Months) - 35 hours/week
Affiliation: CIPP
Salary: $75,912.20 to $92,366.82 annually (2019 rates of pay)

Location: 100 Constellation, Nepean

Category: Current Opportunities
Employment Group: Community and Social Services

Job Summary

Full-time Continuous Position - Will be primarily responsible to lead the implementation of various IT-related projects, while supporting business analysis and continuous improvement with the department and service areas.

This job is for use in the Project Management Office of the Business Support Services (BSS) Branch to deliver core business services and provide support to their department and the City as a whole working collectively to enhance the effective operation of the City.

Responsible for leading or undertaking complex departmental or branch projects assigned to the BSS, providing project management services including defining project scope, preparing project documentation, and leading an assigned project team.

Leads and undertakes the development and evaluation of corporate and departmental administrative policies and programs, supporting related corporate policies and initiatives, assigned to the BSS, providing expertise to management and staff in the application of the policy development process, and the interpretation and application of policies, procedures, guidelines and service standards. Supports performance improvement services for the modification, development and evaluation of policies, procedures, processes and service standard. Supports the departments Stakeholder and Relationship Management Strategies.

Leads or coordinates assigned corporate programs and initiatives, in accordance with corporate direction, representing the department.

*Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.

Education & Experience

Four (4) year degree Business Administration, Public Administration or a related field.

Minimum four (4) years experience in the planning, development, communication, implementation, and evaluation of policies, programs, processes, projects, and performance improvements.

*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Language, Certificates & Licenses

1 Position - Designated – specific level of language proficiency:
French oral, reading required
English oral, reading, writing required
Candidates who do not meet language requirements will be required to participate in training.

1 Position - English oral, reading, writing required


  • Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
  • Project management methods and techniques
  • Policy and procedure development and implementation
  • Research, statistical analysis and report writing techniques and processes
  • Program evaluation techniques
  • Working within a complex, political environment
  • Corporate computer systems and applications
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies & Skills

  • Work on a wide range of projects of a complex and diverse nature
  • Communicate effectively in writing and orally; write comprehensive, clear, concise and accurate reports, and to present a variety of data and information in various formats
  • Possess sound skills in dealing with controversial and sensitive issues, which involve balancing interests of numerous parties with divergent viewpoints
  • Plan, develop, organize and implement short and long term projects, within an environment of frequently changing priorities
  • Able to work independently, and cooperatively and collaboratively as part of a team
  • Develop and implement a research plan, and collect, analyse and validate quantitative and qualitative data and information from various sources, develop clear and realistic recommendations that ensue from the research analysis
  • Support and promote the corporate and departmental visions
  • Facilitation and presentation skills
  • Exercise sound judgement
  • Set and manage multiple priorities and meet deadlines

If this opportunity matches your interest and profile please apply online by using the "Apply" button. If this is your first online application please refer to our resources on how to apply for jobs online .

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (link sends e-mail) at 613-580-2424, extension 47411 network