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Department: Strategic Transformation Group
Division: Business Transformation
Position: Project Manager II – Experience Design
Note:At the Region of Halton, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity
employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we
This is a permanent full time position working 35 hours per week.
Halton Region serves more than 595,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work.
Joining Halton Region opens the door to a fulfilling career. Our comprehensive compensation, great benefits and employee recognition program are a few reasons why we are one of the GTA's Top Employers.
We are committed to becoming a Digital First organization. This means organization-level transformation that will set the foundation for our future success. There is no better time to join Halton Region as we work to deliver high-quality services to residents and our employees in the digital age.
Are you passionate about leading change and are you ready to make a difference?
Halton Region is seeking a customer-centric Project Manager to help deliver innovative solutions that provides exceptional user and customer experience. Customer service is our priority and we are enhancing user experience across all service delivery programs.
As part of the Business Transformation team, you'll be part of a team that is charged with enhancing and modernizing Halton Region's approach in delivering services to residents, business and staff, and responsible for inspiring change to help deliver on the Region's Strategic Action Plan.
We are looking for an analytical, design thinking project manager who is ready to help Halton Region modernize and reimagine the user and customer experience across our vast and diverse portfolio of services. As a Project Manager II, you will collaborate with a variety of Subject Matter Experts (SME)on design initiatives that support our transformation to a customer centric service delivery model.
You will work closely with stakeholders to design and implement a "digital first" approach to service delivery that is well-coordinated and supports all channels including website, mobile apps, telephone, in-person and kiosks.
The candidate must possess a degree in Digital Communications, Marketing, Computer Science or diploma from a recognized College or University or equivalent along with a minimum of two (2) years' experience managing the delivery of user and customer experience (UX/CX) projects.. The successful candidate will have excellent oral and written communication skills with the ability to work effectively as part of a team as well as independently. Project Management Professional (PMP) or Certified Associate in Project Management (CAPM), ASSC Lean Six Sigma certification would be an asset. An equivalent combination of education and experience will be considered.
The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Records Check, by the first day of employment.
In support of the Region's commitment to a healthy and safe workplace and community, the Region has a vaccination requirement for all employees.
The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and able to provide proof of vaccination. Fully vaccinated is defined as having received the completed series of an accepted COVID-19 vaccine, as recommended by the Office of the Chief Medical Officer of Health and having received the final dose at least 14 days before your employment start date.
The candidate will be asked to provide the Region with proof of full vaccination, prior to their employment start date. Acceptable proof is a Ministry of Health Dose Administration Receipt (or such other proof of vaccination that the Province of Ontario sanctions). This can be obtained through the Provincial portal https://covid19.ontariohealth.ca/.
The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code, a request for accommodation can be requested and written proof satisfactory to the Region will be required.
Posted: November 26, 2021
Posting Expires: January 3, 2022
Posting #: STG-340-21
Apply Online at: Halton Job Postings
NOTE: Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.