Manager, Products & Services - Telus Health

Description

Join our team

The Pharmacy Solutions team is a dynamic cross functional team within TELUS Health which manages the leading Pharmacy Management Systems (PMS) across Canada. Our team is made up of highly skilled problem solvers who are responsible for improving health care solutions within the Canadian Pharmacy Technology ecosystem.

We are a diverse Product team with passionate individuals committed to building technology solutions that provide meaningful transformations to evolve how Pharmacy delivers patient care.

We want people that are self-starters and enjoy taking ownership of their work. The main mantra is to always improve - improve the processes; improve the products; improve our client's experience; and improve yourself.

Here's the impact you'll make and what we'll accomplish together

TELUS Health has an incredible opportunity for an experienced Manager of Products & Services Leader to join our Pharmacy Solutions Team.

As a Product Leader, you will play a key role in managing and supporting our software delivery processes across our platforms by leading a team of Product Owners and Business Analysts, and working closely with our Engineering teams. You will grow and mentor an already mature and high functioning team. You will be responsible for further fostering and maturing our processes, while enabling our team to deliver best in class solutions.

What you'll do

• Lead and ensure your team's successful and timely delivery of high-quality modern applications
• Champion and execute the delivery roadmaps for our platform
• Collaborate with our Product Owners to manage the velocity and throughput of our platforms
• Ensure the product team follows best practices for Agile development, including sprint planning, backlog grooming, and sprint reviews
• Drive product development from concept to launch, ensuring timely delivery and high-quality outcomes
• Collaborate with product managers on product discovery to define project scope, goals, solution ideas, and deliverables
• Monitor key metrics and KPIs to evaluate product performance and make data-driven decisions
• Foster a culture of innovation, collaboration, and continuous improvement within the product team
• Lead, inspire, and empower a team of talented team members
• Attract and recruit top talent to help execute our mission
• Advocate for the career advancement of your team members, understanding their aspirations and taking appropriate steps to set them up for success
• Build and inspire a culture of "everyday innovation", collaboration, and excellence within your team
• Anticipate and prepare for the future in terms of technology, people, culture and processes

Qualifications

What you bring

• Experience and Skills:
  • Proven experience (5+ years) in product management, with at least 2 years in a managerial or supervisory role
  • Strong understanding of product development lifecycle and methodologies (Agile, Scrum, etc.)
  • Experience with project management tools such as Jira, Trello, Asana, etc.
  • Familiarity with data analysis and interpretation
  • Proven track record of delivering successful products to market
  • University degree in a related field or the equivalent experience demonstrated by progressive responsibilities

• Soft Skills
  • Strong communication and interpersonal skills allowing you to effectively influence cross-functional teams and collaborating with stakeholders across the organization.
  • Analytical and strategic thinking abilities
  • Ability to prioritize and manage multiple projects simultaneously

• Leadership and Attributes
  • Leadership: Ability to inspire and motivate a team towards a common goal
  • Strategic Thinking: Capacity to think long-term and align product initiatives with company vision
  • Problem-Solving: Aptitude for tackling complex issues and making informed decisions
  • Adaptability: Flexibility to adjust to changing priorities and market dynamics
  • Customer-Centric Focus: Commitment to understanding and meeting customer needs
  • Team Player: Willingness to work collaboratively across departments to achieve objectives
  • Attention to Detail: Thoroughness in reviewing product specifications and deliverables
  • Presentation Skills: Ability to articulate ideas and present proposals effectively to diverse audiences

Why TELUS?

At TELUS, you'll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of:

• 100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to!)
• Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments.
• Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
• Work Life Integration: paid vacation and flexible well-being days
• Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave.
• Pension plan: to help you save for the future with a generous company match (free money!).
• Employee Share Purchase Plan: you can invest in our shared success, company matched!
• Wellness Spending Account: To support your whole person wellness
• Learning and development: Internal resources for business, leadership, and technical skills
• Savings: who doesn't love discounts? (on TELUS services and partner/supplier services and products)
• Employee and family assistance: LifeWorks provides free services to support you through life events
• Tools/Technology: Mac or PC, whichever enables you to do your best work

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.