Program Manager

As a Program Manager here at Paladin Technologies, you’ll have the autonomy to build, mold, and innovate while leveraging best practices.

By working with the leading, proven, and most reliable technologies partner on the market, you will be positioned for program management and building a national team to provide project management and technical expertise that supports business development activities for our client across North America.

As our Program Manager, your top priority is to build strong and trusted relationships with our client, while driving and delivering a first-class construction and service program. You will work closely with our client and internal team to design, scope, and build highly complex integrated security systems and structured cabling infrastructure.

Who are we?

• With decades of experience and offices coast to coast, Paladin Technologies has emerged as the premier complex systems integrator in North America.
• Paladin Technologies’ teams can design and deploy sophisticated integrated systems technology and infrastructure for you on a national scale, while providing local support.
• Paladin has offices coast to coast and 1600+ talented and committed professionals dedicated to custom-crafting and installing technology solutions for companies requiring Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, Integrated Security, Unified Communications, and more.

The successful candidate will be involved in program management, project management, service programs, design, quality management, client relationships, identification of opportunities, and will work closely with multi-disciplinary project teams to deliver various assignments on time and on budget for our client in North America

• Demonstrating experience and expertise for the result of the programs underneath their responsibility. This stretches from the deployment of PMO best practices and methodology to create a program/project plan to fit the stakeholders’/clients’ needs and deliver within budget the desired outcomes.
• Has the detailed knowledge at the project level to work alongside Project Managers to ensure interdependences are identified and solutions proposed while program risks are mitigated.
• Working closely with senior stakeholders and team members, the Program Manager is ultimately responsible for defining the program/project scope and objectives to ensure program members understand what is expected of them and what they should expect from one another. This relationship is key for success in this role.
• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports.
• The Program Manager applies this proactive approach in routinely tracking the program members’ progress against their program commitments.
• Co-ordinates, facilitates and communicates to all concerned parties the governance requirements such as program/project milestones, status updates, expense impacts as well as any existing or potential escalation issues.
• Provides budget analysis, labour allocation and coordination of project activities that may be across functional areas within the organization.
• Maintains hands-on control of the program through a process of regular program reviews, design reviews and audits, staff meetings, program meetings and the like.
• Working closely with Service team to manage client’s Master Service Agreement for ongoing warranty and service post installation.
• Works in partnership with National Account Executive team to manage client’s program and actively pursue all Business Development opportunities in North America.     
• Identify and mitigate risk, working closely with the Account Executive team.
• Travel to North American sites as needed.
• Technical System knowledge is an asset for CCTV (Hanwha, Axis, Avigilon, Genetec and other vendors Access Control (Kantech, Genetec, and other vendors) & Data Cabling.
• Perform other tasks as required.

Success Factors - What excellence looks like

• Project Management: Flawlessly deliver on all project components to exceed client expectation
• Planning & Problem Solving: Plan for every situation and resolve issues before they happen
• Accountability: Own each project and its outcome while following company standards
• Agility: Adjust and pivot to changes with ease
• Communication: Transmit information with consistency and clarity; adapt to different styles

Qualifications:

• Previous and progressive experience as a Project or Program Manager in the integrated security and/or low voltage industry. We will consider applicants from other related industries (i.e. Telecommunications, Electrical)
• Previous experience managing large construction projects preferred.
• Experience delivering projects utilizing open-platform security solutions with integrated access control and video management systems.
• Previous sales, estimating, or design experience is a bonus.
• Project Management Professional (PMP) certification is considered an asset.
• Post-secondary education from an engineering technology program (controls and instrumentation, electronics, electrical, etc.).
• Experience in project planning, risk management, cost management and schedule management, and methods of analyzing and reporting project performance on financial and other KPIs.
• Adaptability and flexibility including the ability to manage deadline pressure, ambiguity, and change.
• Negotiating skills within a context of political sensitivity and conflicting interests.
• Strong communication and leadership skills.
• Ability to prioritize and display a high level of adaptability/flexibility

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.