Project Manager, Technology Operations

JOB SUMMARY

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning, and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations, including transit route and system planning, transit analysis (ridership, service levels, bus assignments), customer relations and information services, and technology and control systems support.

You are responsible for the implementation of transit capital technology projects by developing and implementing strategies and managing assigned projects through contracted service providers, consultants and/or teams of assigned staff. You manage consultations, inquiries, related communications and budgets that are related to projects while contributing to ongoing initiatives in the branch.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in IT Architecture, Business Administration, Engineering, Computer Science, Public Administration, Management Information Systems or related field that includes courses relating to project planning and management.

Courses in Business Analysis, Project Management or MS Project are assets.

Minimum of 5 years of progressively responsible experience including managing IT capital projects, business analysis and project development including directly related experience managing project human resources and external consultants, and working with project budgets/financial processes.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of the issues and principles involved in the provision of public transit in Ottawa
• Knowledge of transit operations and trends
• Possess an understanding of how various transit operating processes and customer/vehicle data collection systems work
• Possess an understanding of processes that impact transit planning, transit operations, transit revenue and client service
• Possess an understanding of asset acquisition/lifecycle management of major transit assets, programs and processes (e.g. IT systems, automated systems, messaging/communications systems)
• Business process re-engineering and business improvement techniques
• Principles of project management, including project design, development, implementation, cost containment/control, evaluation methods/techniques, and reporting
• Cost benefit analysis and techniques
• Processes for developing Requests for Information, Requests for Qualifications, Requests for Proposals and the tendering and contracting process, including acceptance, review and selection of bids and tenders
• Contract management and oversight of consultants
• Knowledge of protocols for developing submissions, briefings and major reports
• Processes for preparing project budgets
• Computer applications including project management, scheduling, cost control software applications, Computer Aided Design (CAD), GIS, MS Office Suite, e-mail, etc.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently with minimum supervision, and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to think and plan strategically and to provide leadership, supervision and direction to the project team and to integrate the work of external consultants and staff in order to manage work quality, scheduling, monitoring and completion
• Possess strong research, analytical and problem solving skills
• Able to manage concurrent complex, multi-million dollar and often highly sensitive projects and bring the projects to completion according to schedule and within budget
• Able to prepare RFIs, RFQs and RFPs, and to review, analyze and recommend acceptance of proposals from consultants
• Able to work collaboratively and influence others to bring conflicting points of view to consensus
• Skilled in the use of MS Office Suite, MS Project and other computer applications relating to the work
• Possess excellent interpersonal, communication, and report writing skills
• Possess presentation skills to present information to internal/external audiences
• Thorough, self-motivated and reliable
• Organized, analytical and attentive to detail
• Intuitive, innovative, and enthusiastic
• Exhibit tact, discretion and sound judgment
• Able to deal with contentious issues and situations
• Possess a work record of good attendance and job performance