Manager, Security Services

MANAGER, SECURITY SERVICES
Competition number: J0525-0199.
Department: Operations
Status: Full-Time continuing
Hours: The work schedule for this position is adapted to business requirements. There
will be daytime as well as evening and weekend work, depending on events in
the building.
Annual/hourly salary: $88,100 - $110,100 (position with benefits and pension plan)
Closing date: June 8, 2025

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The
NAC presents, creates, produces, and co-produces performing arts programming in various streams – the
NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and
Variety – and nurtures the next generation of audiences and artists from across Canada. The NAC is located
in the National Capital Region on the unceded territory of the Anishinabe Algonquin Nation.
At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of
dreams for the Canadian performing arts, we work with artists and arts organizations from across this land
to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.
Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and
reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the
diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of
an inclusive community working hard to dismantle barriers to employees’ well-being, access, potential,
and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of
Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you
to self-identify in the recruitment process.

Key activities:
Reporting to the Executive Director of Operations, the Manager, Security Services is responsible to
maintain a safe and secure environment for patrons, visitors, artists, staff, and contractors at the NAC.

As the Manager of Security Services, the incumbent is required to develop, implement, and monitor
protection services policies and procedures to ensure the safety of all. The incumbent is responsible for
developing and maintaining the Business Continuity Plan, and Emergency Preparedness Plans as well as
ensuring key senior management is well versed in these plans. The incumbent is responsible for all
security systems used at the NAC, will maintain a current knowledge in the fields of security and
emergency management, will update NAC requirements as necessary, and ensure a 24-hour operational
patrol on the NAC premises. Responsible for reporting incidents.

This work can occasionally result in stressful situations and the incumbent must have the ability to
manage these situations in a calm and professional manner. The Manager of Security Services must be
able to ensure confidentiality of information related to business practices as well as privacy of staff, artists
and patrons.

The incumbent is also responsible for hiring, training, and scheduling all the Security teams. They will
manage disciplinary matters and resolve conflicts as per the appropriate collective agreement.
The work schedule for this position is adapted to business requirements. There will be daytime as well as
evening and weekend work, depending on events in the building.

Required qualifications:
• 5 years of directly related experience in a similar position;
• Fluently bilingual in both official languages;
• Excellent written and verbal communications skills in both official languages;
• The ability to write and prepare reports in a clear and concise manner;
• Ability to quickly Mobilize persons in emergency situations;
• Experience in dealing with emergency situations;
• Minimum 7 years of Corporate Security Experience;
• Active member in good standing within ASIS international and Security designations such as
CPP, CPO, IFCPP desirable;
• Valid First Aid and CPR certificates;
• Valid driver’s license;
• Extensive WHMIS knowledge;
• Workplace accidents management;
• Experience working in a unionized relations environment;
• Computer skills, including Microsoft suite;
• The ability to understand stress and anxiety; to cope with stress and maintain stamina;
• Management ability and experience;
• Knowledge of the latest emergency techniques and technologies in the industry;
• Extensive knowledge of evacuation procedures and security operations centre protocols;
• Approach complex problems with an open mind and use deductive and inductive reasoning skills.

Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
As part of NAC’s interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.
While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:
Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at https://nac-cna.ca/en/careers.
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