Supportive Housing Manager

The Ches Penney Centre of Hope supportive housing program is a long-term, support-based housing program designed to offer a stable living environment where residents will form relationships with support staff and work collaboratively to build housing stability, with a focus on maintaining personal health and well-being and fostering community and support systems.

The Supportive Housing Manager manages the development, implementation, ongoing maintenance and evaluation of the supportive housing program in accordance with contractual agreements, Salvation Army standards, best practices, and identified resident needs. They will report to the Executive Director and directly supervise supportive housing program staff.

Strategy & Leadership

• Participate in strategic and operational planning for the CoH
• Participate as a member of the CoH management team.
• Develop, implement, and ensure regular review of policies, procedures, and forms for all supportive housing services, in line with all funder and organizational expectations, and in conjunction with applicable program coordinators/managers
• Provide administrative and managerial supervision to all supportive housing staff, programs, and operations at the CoH.
• Provide clinical supervision to all supportive housing case management staff on a regular basis

Administration

• Ensure accurate and up to date statistics are maintained and reviewed for all programs and services within job scope and analyze and interpret data as required
• Prepare any necessary funding proposals in conjunction with the Executive Director, coordinators/managers, and appropriate CoH and/or Headquarters personnel
• Ensure all designated programs' contractual requirements are met
• Ensure all required reports are provided to the Executive Director for review before submission
• Ensure timely, complete, and appropriate records keeping practices in accordance with legislation and Salvation Army policy
• Responsible for approving payroll in UltiPro for staff of all programs within job scope
• Responsible for developing a staff schedule to ensure adequate coverage and support are available per policies

Program Development, Delivery and Review

• Design, implement and evaluate all elements of program with a focus on long-term housing stability and recovery, in collaboration with management team, staff, community partners and residents.
• Work with staff and community partners to review program referrals and complete initial assessments
• Implement, maintain, and revise a case management model to meet resident needs, including case conferences with external parties as required.
• Ensure that initial and ongoing assessments are completed for all residents
• Ensure individualized support plans are developed with all residents, including safety plans where required
• Provide oversight to complex resident management cases and participate directly, where required
• Ensure all client documentation is complete as per policy
• Update and implement a yearly program/service evaluation process in accordance with The Salvation Army accreditation standards
• Regularly complete community needs assessments to determine program needs
• Develop processes to regularly collect, review and implement resident feedback

Community Relations

• Work with staff, management and residents to develop and maintain positive relationships with members of the community, and to address any concerns that may arise.
• Develop and maintain relationships with other community agencies to enhance programs and opportunities for residents including participation on community committees as it relates to supportive housing
• Liaise with End Homelessness St. John's and the local homeless serving system partners to implement Coordinated Access, shared data management (HIFIS), and on performance management and system planning
• Manage the day-to-day monitoring of the federal, provincial, and municipal housing-related funding agreements, including ensuring that all appropriate reporting is completed and presented
• Maintain good communication and cooperation with other Salvation Army social service centers and churches
• Provide oversight for student placements, as needed

Human Resources:

• Provide regularly scheduled, documented supervisory meetings, coaching, training opportunities, performance appraisals and, if necessary, discipline
• Participate in interview and hiring process for all direct reports and others as required
• Ensure job vacancies within programs are addressed quickly and department adheres to the CoH and Salvation Army hiring procedures
• Review effectiveness of staffing models with management and make appropriate recommendations for improvement
• In consultation with the Executive Director and Divisional Director of Employee Relations implement progressive discipline, as necessary, up to and including termination, in accordance with the CoH and Salvation Army policy
• Ensure appropriate training is available for all staff within job scope and all training deadlines are met
• Participate in ongoing professional development to maintain current knowledge of the sector and meet changing needs

Financial

• Work as part of senior management to prepare annual budgets with input from department staff, as appropriate
• Provide input in the development of new policies/procedures pertaining to management/allocation of financial resources
• Supervise and approve all financial transactions for programs & services within scope
• Review monthly financial statements and monitor budget on a regular basis for programs within scope
• Ensure that financial staff receives information required for monthly billing and other financial transactions when necessary
• Ensure timely and accurate financial reporting is complete and submitted to the funders when required/requested

Health and Safety

• Implement appropriate safety and security procedures as necessary
• Ensure that staff is aware of and trained in emergency and safety procedures
• Ensure that all procedures, rules, and guidelines for the safety and security of residents and staff are strictly enforced and adhered to
• Adhere to all health and safety policies and procedures in place; comply with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act
• Anticipate, mitigate and communicate risk to staff and residents.

Education, Qualifications and Certifications

• Master's degree in social work, management and/or related fields
• Registration with NLCSW

Experience and Skilled Knowledge Requirements

• A minimum of 3 years management experience in supportive housing development and operational management, preferably in a non-profit community-based organization
• Experience managing staff in a 24/7 environment considered an asset
• Experience working with people experiencing homelessness, supportive housing environment preferred
• Knowledge of housing and homelessness issues, including social determinants of health, trauma informed care, chronic homelessness, Housing First, Residential Tenancies Act, etc.

Skills and Capabilities

• Strong interpersonal and leadership skills
• Effective organizational and communications skills
• Strong time management skills
• Strong computer skills including a working knowledge of Microsoft Office and Microsoft Windows Operating System (latest versions)
• High standards of integrity and confidentiality
• Ability to build and maintain relationships with community partners and other stakeholders
• Ability to manage and address complaints and solve complex problems
• Be able to supply a current clear Criminal Police/Vulnerable Sector Check
• Be willing to obtain clearance through the Salvation Arm Internal Abuse Registry and be willing to sign the Salvation Arm Code of Conduct Receipt & Acknowledgement Form