Specialist, Change Management, Bcehs

Specialist, Change Management, BCEHS

BC Emergency Health Services

Vancouver (Hybrid)

Permanent, Full Time, Non-Contract

The Specialist, Change Management reports to the Director, Planning Reporting and Evaluation, and is a key member of the team and is accountable for leading and providing expertise for change initiatives within the program’s scope of work by assessing the risk and impact of the change, assessing change readiness, creating and implementing change management strategies.

The Specialist develops, updates, evaluates and applies the change management methods, solutions, and processes to advance the delivery of the strategic priorities for BCEHS’s programs and/or service. The role provides change management professional expertise, guidance and input into project planning and support of operational and project teams, identifies emerging risks and supports development of mitigation strategies, builds organizational change management capacity, and provides change management expertise from an organizational impact, communications, and/or training perspective.

The Specialist, Change Management plays a key role in implementing consistent change management practices, tools and templates across the organization, such as change impact analyses and change plans. This role strives to affect and encourage adoption, increase utilization of and proficiency with relevant changes that impact employees by increasing benefit realization, value creation, return of investment and the achievement of results and outcomes.

The Specialist works with project partners and interested parties on an ongoing basis to gather information required to drive the change management plan and encourages project teams to meet on a regular basis to facilitate change management issues and identify opportunities. Provides support to PHSA programs / services by recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational performance.

What you’ll do

• Develops, revises and evaluates change management practices, standards, guidelines, process and tools for the organization and facilitates the development of skills within the team to implement them.
• Plans, implements, integrates, evaluates, monitors regularly to support strategic or transformational change initiatives provides support to project teams, BCEHS partners, and other interested parties throughout each step in the process for assigned projects. Evaluates program initiatives to ensure outcomes meet organizational needs and client satisfaction.
• Provides leadership in the development and implementation of strategic and operational initiatives designed to strengthen organizational and systems effectiveness from the identification of change initiatives through to planning, implementation, integration, evaluation and ongoing monitoring to ensure successful project completion and sustainment.
• Leverages internal resources and supports across the organization to enable change, ensuring alignment to the organization’s key strategies; partners and collaborates with colleagues and other interested parties including project managers, corporate services such as human resources and communications, plus various levels of leadership, clinical and operational colleagues. Fosters and facilitates relationship building, networking, and collective development to advance shared priorities across all partners and other interested parties. Builds capacity through knowledge exchange and knowledge translation activities with a variety of operational leaders, staff, and external partners and interested parties.
• Applies the processes, tools and techniques to effectively assess and manage the impact of transformational change on the organization. Supports strategic and tactical direction setting for BCEHS programs/services by monitoring congruence of change initiatives with these directions.
• Remains current in the practice of change management by ongoing professional development, researches and implements cutting edge best practices in alignment with future needs of the organization.

What you bring

• A level of education, training and experience equivalent to a Master’s degree in a relevant discipline, such as Health or Business Administration, Leadership or Organizational Development plus a minimum of five to seven (5-7) years of recent related change management, organizational development and/or project management experience, preferably in a health care setting. Training and experience in change methodology/framework is an asset. Change management certification is an asset.
• Broad change management knowledge; demonstrated competency in applying change management principles, methodologies and best practices; and a solid understanding and empathy for how people go through a change and the change process.
• Ability to demonstrate and speak to the value of change management, including the benefits to overall project health.
• Acute business acumen and understanding of organizational issues and challenges.
• Familiarity with project management approaches, tools and phases of the project. Fosters creativity and innovation in strategic planning involving transformative change including creating strategic change management plans.
• Demonstrated problem-solving and root cause identification skills to develop progressive, creative and innovative enterprise-wide solutions.
• Demonstrated competency in the implementation activities and tactics of evidence-informed practice in areas such as transformation/change management, communications, employee and partner engagement, systems thinking, coaching, and learning and development.
• Strong analytic and decision-making abilities with a global perspective.
• Excellent verbal and written communications skills, is an honest and respectful communicator who can clearly articulate messages to a variety of audiences including the ability to contextualize the required information.
• Ability to work effectively at all levels of the organization and influence/persuade others in moving towards a common goal.
• Ability to cultivate and maintain mutually beneficial working relationships.
• Sensitivity to political and other external environmental issues and their impact on health care; establishing a course of action for self and others that is results-oriented; and promoting compliance with standards and ethical and legal requirements.
• Ability to function as a leader, senior advisor, facilitator and role model, Utilizes technology and leading practices to enable innovation, engagement with partners and interested parties, and drive processes that create and add value to all partners and interested parties.

Indigenous Cultural Safety and Diversity

• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies, including knowledge, and understanding of Indigenous cultural safety, cultural humility, Indigenous-specific racism and anti-racism.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

While BCEHS would consider a foundation in Indigenous cultural safety to be a strong asset for consideration, our commitment to enhancing Indigenous cultural safety includes providing all employees with access to resources and training programs in partnership with San'yas Core Health Indigenous Cultural Safety Training and Anti-Indigenous Racism Response Training.

Core Competencies

• Demonstrates Character: Models personal and organizational values, and communicates in an honest and transparent manner.
• Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
• Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
• Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
• Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
• Builds Teams: Fosters environment of cooperation, support and knowledge sharing

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services, as a part of the Provincial Health Services Authority (PHSA). BCEHS brings compassionate, equitable, and professional emergency care, interfacility transfers, and community health-care services to people in communities across British Columbia.

BCEHS is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

What we bring

Every BCEHS employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness and development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• BCEHS is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time, Permanent, Non-Contract

Salary Range: $88,990 - $127,923

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: Vancouver (Hybrid)

Closing date: 05/29/2024

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.