Principal Technical Program Manager - Voice Provisioning Infrastructure

May 17 2023
Industries IT: Software
Categories IT,
Vancouver, BC • Full time

ntelligent Conversation & Communications Cloud (IC3) is an org within the Microsoft 365 (M365) portfolio of products that powers billions of high quality audio/video calls, meetings and messages for Microsoft Teams. Millions of customers around the globe rely 24/7 on the services that we build for running their core businesses. Powering all of this takes a set of well architected, globally distributed, highly scalable services and applications. Our group is responsible for building and growing these services and we need exceptional technical program management talent to do that.

  • Develop a deep understanding of customer requirements for managing and administrating Teams Phone System
  • Define requirements for innovative administrative and user voice communications experiences
  • Define and drive a cloud service architecture and solutions that support small business to large enterprises at scale
  • Drive business rhythm across multiple teams to deliver commitments on time and at high quality
  • Publish field and customer facing product documentation and information
  • Engage with various internal teams and customers to measure, evaluate, and drive improvements to the Phone System product


  • 8+ years of experience in Technical program management or software engineering building distributed systems
  • Bachelor and or Graduate degree in computer science, engineering, or the equivalent
  • Demonstrated knowledge and experience with cloud based technologies and systems design – multiple services, storage, compute, authentication; Azure experience is a plus
  • Ability to interface with customers as well as internal partners and stakeholders to gather requirements, write specifications, drive/influence the appropriate technical design, and developing schedules and plans for delivering it
  • Outstanding organizational and collaboration skills with a demonstrated history of successfully designing and driving complex products that span multiple organizational boundaries
  • Experience with telemetry, instrumentation, and reporting platforms is a plus
  • Ability to deal with the ambiguity associated with working in a fast-paced and changing environment


  • 3+ years of experience in enterprise voice communications systems and services
  • Demonstrated experience in the entire software development life cycle – planning, costing, milestones, acceptance criteria, grooming
  • Experience and expertise with M365 Azure Active Directory, licensing, and administrative capabilities
  • Expertise in Azure services and technologies




Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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