Director, Facilities Maintenance Operations

Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care.

We are seeking a driven and collaborative Director, Facilities Maintenance Operations, to provide strategic leadership and direction for designated owned properties within Fraser Health. The Director will oversee all aspects of Facilities Maintenance Operations including human resource management, budget control, contract negotiation, dispute resolution, regulatory compliance and emergency management. In partnership with senior leaders as well as internal and external partners, the Director will implement and oversee capital infrastructure replacement plans and ensure the planning, design or construction phases are aligned with Fraser Health’s key objectives.

The Director will report to the Executive Director, Engineering and Operations and will lead with strategic and technical expertise in designated subject matter areas throughout all properties of the Facilities Maintenance Operations portfolio. The Director will be a clear, caring and courageous leader who applies knowledge of industry best practices and develops business continuity plans, processes and procedures consistent with risk management needs assessments.

The Director, Facilities Maintenance Operations is accountable for:

• Providing effective support to the Facilities Planning and Capital Project Implementation portfolios to ensure that projects in the planning, design or construction phases are compatible with existing and planned building infrastructure and maintenance protocols
• Working closely with the Energy and Environmental Sustainability teams to identify and undertake projects and measures to reduce FHA’s environmental footprint and align with Federal, Provincial and organizational planetary health requirements and goals.
• Promoting and driving the effective implementation and utilization of facilities management and infrastructure software solutions, e.g. CMMS, DDC, BIM, metering, project management, risk management and mobile solutions
• Working with integrated Asset, Risk, Quality and Technical Services team to create and maintain FHA facility technical design requirements, identify and undertake research studies, review and implement codes and standards, and manage asset lifecycles
• Ensuring compliance with relevant Acts and Regulations pertaining to the portfolio
• Providing technical and process guidance and advice to FMO site Manager and leadership teams

The successful candidate will have:

• Masters degree and professional designation in a relevant discipline such as Engineering or Building Sciences
• Ten years or more of recent, related experience in progressively more complex and senior management leadership roles in a large, unionized, multi-site organization, including significant experience with design, construction and maintenance of facilities projects and operations
• An equivalent combination of education, training and experience

If this sounds like the ideal role for you, here are more reasons why we think you should apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with professionals who are outstanding in their respective fields

• Competitive salary package, including comprehensive health benefits coverage

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

1. Directs and oversees designated owned properties, of the Facilities Maintenance Operations portfolio, in a manner consistent with industry best practices.
2. Responsible for providing strategic and technical expertise in designated subject matter areas throughout all properties of the Facilities Maintenance Operations portfolio.
3. Acts as a member of the Facilities Operations & Environmental Sustainability management team and contributes to the effective direction of the department.
4. Manages the recruitment and professional development of employees through the formal assessment of training needs and development of training plans; responsible to oversee and as required, participates in the management of human resource matters.
5. Develops and implements operating and facilities budgets including budget preparation, authorization control and reporting of expenditures ensuring the efficient utilization of financial resources, within objectives, plans and budgets established by FH.
6. Provides effective support to the Facilities Planning and Capital Project Implementation portfolios to ensure that projects in the planning, design or construction phases are compatible with existing and planned building systems and maintenance protocols; ensures processes and procedures are in place to transition capital projects from implementation phase to operations phase.
7. Develops and prioritizes capital infrastructure replacement plans, including determining project scope and budget, consistent with a risk management-based needs assessment and FH long-range and strategic Master Service Plans and Capital Plans.
8. Develops processes and procedures to provide emergency or urgent response to unplanned events; develops business continuity plans in cooperation with clinical leadership and Emergency Management to mitigate the impact of unexpected loss of building components or systems.
9. Oversees the procurement and management of outsourced service providers and ensures FH requirements and expectations are met throughout the contract period.
10. Promotes and supports the effective implementation and utilization of facilities management software solutions, e.g. CMMS, facility condition assessments.
11. Ensures that facilities are maintained consistent with best practices regarding energy conservation, carbon footprint reduction, LEED certification and other relevant environmental standards.
12. Researches, promotes and implements best practices in the delivery of efficient and effective hospital maintenance and operations services; establishes and maintains contact with industry peers.
13. Ensures compliance with relevant Acts and Regulations pertaining to the portfolio.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated working knowledge of building systems, operations and maintenance practices in a complex, multi-site health care environment.
• Demonstrated working knowledge of appropriate legislation, relevant laws and by-laws, and provincial/national standards.
• Proven ability to define/amalgamate diverse organizational requirements, financial parameters, resolve issues, identify and mitigate operational risks, and develop long-range plans.
• Demonstrated ability to effectively support capital projects from design to the completion of construction.
• Proven initiative, judgment, decision-making and problem-solving capabilities.
• Demonstrated ability to take action in a crisis management environment.
• Ability to operate related equipment including related software applications and a solid understanding of information systems used in the management of facilities.
• Demonstrated ability to lead and coach team members.
• Physical ability to perform the duties of the position.