Lead, Quality Improvement and Patient Safety

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Twelve acute care hospitals, BC’s first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities - all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable places to live in the world, these dynamic communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.

We are proud of the innovation, dedication, integrity and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

Are you passionate about quality improvement when it comes towards the health care for our communities? If so, bring your proven knowledge of quality improvement principles, methods and tools and your commitment to perfection in service and care, to a role where you can really make a difference. As a Lead Quality Improvement & Patient Safety you will support various patient safety and improvement initiatives in Fraser Health by working in collaboration with the clinical programs.

Build on your education and career experience as you:

• Collaborate with health care leaders and physicians to provide leadership and quality improvement expertise to teams in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction.
• Identify learning needs of teams related to QI/PS methodology, tools, and system processes. Develop, implement, and evaluate education resources to meet those needs.
• Provide consultation, guidance, and support to teams in the use of tools and mechanisms to plan, test, measure, monitor, and evaluate initiatives designed to improve patient care outcomes.
• Provide facilitation and coaching to enable teams in the development, monitoring, and analysis of key performance indicators.
• Provide expert support for analysis of multiple sources of data in order to promote a balanced approach for identifying and acting on improvement opportunities.
• Provide leadership in the development and implementation of client safety and risk indicators, alert systems, and other risk prevention strategies.
• Perform other related duties as assigned.

Are you passionate about joining our team? We will be looking for you to have:

• A level of education, training and experience equivalent to a Master's Degree in a health care related field.
• Five (5) years' recent, related experience in health care services leadership in progressively more responsible and varied roles, including a minimum of two (2) years’ experience in the following areas of patient safety and quality improvement: patient safety education, reporting and follow-up; quality improvement knowledge and experience with development, implementation, evaluation and sustainment of quality improvement initiatives; and knowledge and experience with accreditation processes; and knowledge of and experience with application of change management principles to support local and regional change. Educational preparation in quality improvement, certificate in quality improvement,
• Experience in public client relations an asset.

This full time position is based at our Central City Office in Surrey, B.C.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

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Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Quality Improvement and Patient Safety (QI/PS), works in partnership with operational and clinical leaders to provide leadership and expertise in the application of quality improvement principles, practices and tools, both at point of care and service and in support of clinical program priorities, in alignment with Fraser Health''s strategic goals. The Consultant promotes the integration and standardization of evidence-based systems and tools with the design of safe, effective, and efficient care delivery processes.

1. Collaborates with health care leaders and physicians to provide leadership and quality improvement expertise to teams in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction.
2. Identifies learning needs of teams related to QI/PS methodology, tools, and system processes. Develops, implements, and evaluates education resources to meet those needs.
3. Provides consultation, guidance, and support to teams in the use of tools and mechanisms to plan, test, measure, monitor, and evaluate initiatives designed to improve patient care outcomes.
4. Provides facilitation and coaching to enable teams in the development, monitoring, and analysis of key performance indicators.
5. Provides expert support for analysis of multiple sources of data in order to promote a balanced approach for identifying and acting on improvement opportunities.
6. Provides leadership in the development and implementation of client safety and risk indicators, alert systems, and other risk prevention strategies.
7. Evaluates the effectiveness of processes as they relate to patient safety, complaints management, and patient safety event reporting. Makes recommendations based on evaluation of impact to patient outcomes and organizational risk. Plans with leaders the patient safety reviews in accordance with the patient safety event management policy and protocol.
8. Contributes to the development and review of policies and guidelines related to patient safety and quality of care. Uses applicable legislation and directives both provincially and nationally. Provides expert advice to leaders, as needed.
9. Performs a leadership role in the integration of accreditation standards, processes, and related improvement priorities with program leads.
10. Provides expertise and facilitation related to clinical improvement tools such as QI model for improvement, care paths, and structured improvement collaboratives.
11. Provides expertise on the review process, including development of recommendations, follow-up actions, and reporting on status of action plans to FH quality committees, as a member of committees responsible for patient safety reviews.
12. Liaises with external supports and resources to provide specialized knowledge, share information, and collect data.

Education and Experience

A level of education, training and experience equivalent to a Master's Degree in a health care related field.

Five (5) years' recent, related experience in health care services leadership in progressively more responsible and varied roles, including a minimum of two (2) years’ experience in the following areas of patient safety and quality improvement: patient safety education, reporting and follow-up; quality improvement knowledge and experience with development, implementation, evaluation and sustainment of quality improvement initiatives; and knowledge and experience with accreditation processes; and knowledge of and experience with application of change management principles to support local and regional change. Educational preparation in quality improvement, certificate in quality improvement, or equivalent training in the use of quality improvement methods and tools.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of quality improvement principles, methods and tools.
• Demonstrated presentation, facilitation and teaching skills.
• Ability to operate related equipment.
• Proficiency in the use of computer software such as Excel, Visio, PowerPoint.