Residential Services Supervisor

The Residential Services Supervisor provides day-to-day supervision to the departmental staff and provides assistance, guidance, and support in the development and delivery of Emergency Housing program services for the ministry unit.

HOURS:

• 40 hours per week.

The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:

• Provide day-to-day supervision to staff and provide guidance, training, support, and assistance and participate in hiring, orientating, training, and evaluating of staff, as directed
• Report on, make recommendations, and provide input and support as it relates to the hiring, supervision, training, performance management and termination of staff, departmental policy and procedures, and residential issues and concerns
• Give input to planning, developing, and revising policies, protocols, and day-to-day operating procedures for all areas of assigned programs; operation in compliance with government and Salvation Army standards
• Monitor and ensure employee safety practices are compliant with safety and health standards and prepare, submit, and act on incident reports as indicated by HR/ED
• Monitor, coordinate, and direct all aspects of the program(s) operations in accordance with the Mission, Vison and Values of The Salvation Army
• Liaise with community resources and encourage community involvement in programs
• Develop a supportive relationship and cooperate with employees, participants, volunteers and students
• Schedule employees in accordance with Union and government contracts and Residential standards; may respond to and resolve complaints in the absence of the ED and with the advice of HR
• Provide statistical and evaluative information to management levels when required
• Performs other duties as assigned

Note: Not all incumbents perform all of the duties described above but perform a similar range of duties.

Education/Certifications:

• Minimum of a 2 - 3 year diploma in a Social Services related field; an equivalent combination of education and experience may be considered
• Two to three years of prior related experience, including experience in a social service setting, supervision, budgeting, working with marginalized individuals, and a social services background
• Valid certification in First Aid/CPR, WHMIS, Foodsafe, and Non-Violent crisis intervention training would be valued assets

Required Skills/Knowledge:

• Professional Writing, Oral Communication, Decision Making, Organizational and Time Management
• Proficient in administration and files management procedures
• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Complete tasks with minimum amount of supervision
• Confident, self-motivated, mission minded, team player, able to work with others
• Be flexible, motivated, adaptable, and able to thrive in a fast paced non-profit and union environment; be an efficient problem solver
• Demonstrate a dependable work ethic and the ability to manage multiple tasks simultaneously
• Work independently; maintain confidentiality; while part of a larger team, projecting a positive, professional, and helpful attitude
• Ability to manage stress and workload in a positive manner
• Ability and willingness to work with, support, and serve marginalized people in a compassionate, non-judgmental manner
• Ability and willingness to adhere to, uphold, support, and promote The Salvation Army's mission, vision, and values in the day-to-day operations of the department

Successful candidates, prior to hiring, may be required to provide:

• Satisfactory Criminal Records Check with Vulnerable Sector Screening
• First Aid/CPR, WHMIS, Non-Violent crisis intervention training
• Foodsafe
• Completion of our online training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.