Lead, Technology Services
AO Program Relationship Lead
Burnaby, BC
PHSA WEST ALLIANCE OFFICE BACKGROUND AND OVERVIEW
The Workplace Evolving Services and Technologies (WEST) agreement is an outcomes-based partnership between the BC Health Authorities and NTT DATA who are jointly committed to delivering, supporting, and enabling the tools and infrastructure that are foundational for clinicians and providers, in delivering health care for people in British Columbia. The objective of the WEST Agreement is to enhance the capability of the Health Authorities (HAs) to leverage technology (desktop and managed support services) to systemically improve the delivery of health services across the province of BC.
The PHSA WEST-Alliance Office (AO) was created to manage the relationship and the WEST Agreement with NTT DATA on behalf of PHSA and the HAs in BC. The AO monitors and supports the relationships, processes and services, with a focus on service excellence, continual service improvement and innovation. The AO is accountable for contract management and supports the provincial delivery of the WEST Strategy and its expected outcomes.
Role Summary
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Senior Service and Performance Management Specialist is responsible for program, service and quality management within the Service and Performance Management Team. Reports to the Manager, Performance Quality Management and is accountable for customer and service provider/vendor management, including obtaining and reporting on feedback on the quality and delivery of services delivery and quality of services with respect to established service level agreements. Works in collaboration with other stakeholders to identify and report program/process enhancements and risks relative to delivered service. Performs gap analysis and business process mapping to ensure processes and systems are working efficiently and to identify areas for improvement. Adheres to industry best-practice based on Information Technology Infrastructure Library (ITIL) framework process standardization across the team. Participates in and contributes to strategic initiatives and support planning activities.
What you'll do
What you bring
Qualifications
Skills & Knowledge
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
Job Type: Regular, Full-time
Salary Range: $86,398 - 124,197 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 162937E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of April 10, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.