Change Management Lead, West-alliance Office

Change Management Lead, WEST-Alliance Office

BC Clinical & Support Services

Burnaby, BC

Reporting to the Director, Innovation & Transformation, the Change Management Lead drives and supports comprehensive change management programs in support of the WEST strategic initiatives. The Lead provides an understanding of the change continuum and acts as an internal consultant to the project team and organization bringing leadership to project goals and objectives; supporting programs and teams to enable people readiness and excellence in care and service in the future state. In addition, this position analyses change solutions, interdependencies and timing of change initiatives between the project and the organizations. This position also assists with the planning, implementation and monitoring the outcomes of change initiatives, and works closely with the project Communications team to ensure effective and efficient movement through the project life cycle.

What you’ll do

• Leads project change initiatives through planning, implementation, integration, evaluation and ongoing monitoring; Provides skilled leadership throughout each step in the process at all levels in the project team.
• Create, update and manage the Change Management Plan. Integrate Change Management into each component and activity of the project. Coordinate change management activities with other project team leads, HA reps. Plan and oversee communications and training as key components of Change Management. Utilize the Prosci ADKAR change management methodology.
• Provides Change Management education, training, and support to project team members, project sponsors, stakeholders and staff.
• Develops, monitors and manages budget related to change management activities and ensures adherence to timelines and budgets.
• Develops clear communication channels including; decision matrices and risk escalation processes.
• Researches and develops processes, tools and techniques to effectively prepare for, manage and reinforce change activities for the project.
• Develops change management status reports; Tracks and reports project change management activities, metrics and goals through project governance structures, providing regular updates to project leadership, including risks and issues.
• Liaises with change management networks to ensure integration and alignment of project change activities
• Provides supervisory guidance and direction to Change Management project resources. Maintains full accountability for all personnel including hiring, termination, and handling discipline problems.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Master’s Degree in leadership, business administration or equivalent, plus a minimum of five (5) years’ recent related experience in leading change or organizational development activities with training in change management, communications, leadership development, facilitation, quantitative and analytical skills and conflict resolution. Experience in healthcare environments and complex system implementation projects is preferred.
• Broad knowledge of project management, change program design, methods affecting an organization, developing and managing project communication strategies, organizational readiness assessments, evaluation and monitoring, principles, how change management methodologies integrate with project management and contribute to meeting business objectives. Demonstrated ability in leading change management in a complex project and organizational environment, analytical problem-solving to develop progressive, creative and innovative project-wide solutions.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-time
Temporary End Date: 11/29/2024

Salary Range: $102,938 - $147,974 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 08:30 - 16:30 (Monday to Friday)
Requisition # 155660E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.