Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: We are seeking an experienced and highly collaborative Rebuild / Repair Planner to join our Service Operations team in Fort McKay. This is a senior-level role responsible for managing complex repair and rebuild scopes, developing estimates and quotes, and overseeing end-to-end service delivery within the shop environment. You will serve as the primary point of contact for customers—owning the full customer experience while working closely with internal teams to ensure repairs are executed safely, efficiently, and in alignment with service excellence standards. Location: Fort McKay, Alberta Schedule: 14 days on / 14 days off rotation Shift: 12-hour days Job Description: What You’ll Do Customer & Stakeholder Management Lead customer intake and case management, ensuring accurate scoping and high-quality estimates and quotes Act as the primary liaison between customers and internal teams Provide ongoing communication on repair status, timelines, and solutions Manage scope changes, budgets, and schedules while maintaining strong customer satisfaction Deliver post-repair follow-up to ensure a positive customer experience Planning, Estimating & Project Management Develop detailed repair scopes using machine history, warranty data, and technical documentation Build accurate estimates, quotes, and work breakdown structures Define timelines, resource requirements, and key milestones for repairs/rebuilds Lead pre-, mid-, and post-job planning sessions with service teams Monitor progress and proactively resolve issues to keep projects on track Identify risks and provide recommendations aligned with customer needs and warranty considerations Operational Excellence Ensure compliance with service processes, policies, and quality standards Track backlog and communicate updates clearly to stakeholders Capture lessons learned and support continuous improvement initiatives Collaborate across departments including Service, Product Support, and Sales What You Bring 5–8 years of experience in technical service, parts, repair, or warranty environments Strong mechanical and technical knowledge (Caterpillar equipment/engines preferred) Proven experience in estimating, quoting, and project coordination Demonstrated ability to manage multiple stakeholders (internal and external) Excellent communication, negotiation, and problem-solving skills Strong financial and business acumen Assets Blue Seal Certification Project Management training or PMP designation Experience with Salesforce or similar systems Key Competencies Customer Focus: Builds strong relationships and delivers customer-centric solutions Drives Results: Executes with urgency and accountability Collaboration: Works effectively across teams and functions Courage: Addresses challenges directly and constructively Innovation: Continuously seeks improvements in service delivery and processes Why Join Us Competitive compensation and benefits Camp-based rotation (14x14) supporting work-life balance Opportunity to work with industry-leading equipment and technology A collaborative, safety-focused environment where your expertise is valued If you’re a results-driven professional with strong technical and customer-facing experience looking for a dynamic, high-impact role—apply today. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.