Athabasca University's Faculty of Business is recruiting for a Senior Manager, Student Services.

This is a temporary full-time position ending February 28, 2027.

The Position:

The Senior Manager, Student Services is responsible for providing strategic direction and effective leadership to non academic operational and administrative units within the Faculty of Business including Registration and Records, Student Services and Advising, Administration and Information Technology. The Senior Manager, Student Services will be responsible and accountable for delivery of world-class student services. The position plays a critical role in managing the interface between the Faculty of Business academic (undergraduate and graduate) group, information systems, course production, learning systems, student support, advising groups and external university departments.

Qualifications:

• The Senior Manager, Student Services should possess a Masters degree in Business Administration or related discipline and at least 10 years of progressively responsible professional experience in an operations or administration environment. Must have extensive experience with process reengineering, management and be able to deal effectively with change management issues that arise as a result of organizational change.
• Advanced knowledge and experience in a broad section of business and technical disciplines including customer service delivery, human resource management, multi-media publishing, and information technology management are key to success in this position.
• The position requires extensive supervisory experience in a distance education environment including strong management and leadership skills. Must have proven ability to take on leadership roles as project manager and ensure projects are completed on time.
• Must have excellent administrative and organizational skills, as well as interpersonal and communication skills. The incumbent must have superior writing skills and capable of making presentations.
• Must have the ability to work independently, without supervision, and be able to routinely prioritize and re-prioritize simultaneous projects.
• Must have excellent computer skills and proficiency in the use of Notes, 0ffice 365 applications including Microsoft Dynamics, Banner, Internet, and related products.

A detailed job description can be viewed at: Senior Manager, Student Services.

Contact Information:
For more information regarding this role, please contact Richard Dixon,Interim Dean Faculty of Business, atrdixon@athabascau.ca.