We are seeking a highly organized and results-driven Training Delivery Specialist – Sales Training (Contract) to support the localization, development, and delivery of training programs tailored for the Canadian market.

This role plays a critical part in ensuring training content aligns with business goals, supports product growth, and meets the needs of internal stakeholders and dealership networks. 

 

Key Responsibilities:

 

Training Development & Delivery:

• Leverage and localize U.S.-based curriculum and courseware for the Canadian market
• Deliver and support training programs that promote company products and services
• Manage the end-to-end development of training courses, from concept through launch
• Program and deploy web-based, in-person, and virtual instructor-led (VILT/VCO) courses
• Ensure course content is relevant, accurate, and aligned with market needs

Curriculum Strategy & Certification:

• Oversee and manage curriculum strategy, including recommendations on student requirements
• Support certification programs by maintaining curriculum requirements across various levels
• Collaborate with internal teams to ensure training aligns with product and brand strategies

Project & Stakeholder Management:

• Act as liaison between internal teams, third-party vendors, translation partners, and stakeholders
• Manage timelines, approvals, and deliverables for course development and launches
• Coordinate French translation requirements and tracking
• Support cross-functional teams adapting content for their own programs

Reporting & Analytics:

• Develop executive-level presentations and detailed reports based on training data
• Generate weekly and monthly reports on training performance and metrics
• Support the design and development of new reporting initiatives
• Ensure data accuracy and completeness across systems

Operational Support:

• Respond to call centre escalations related to the Learning Centre and product information
• Provide guidance and training to call centre teams to support performance
• Manage financial processes, including internal disbursements and dealer billing requests
• Prepare and distribute communications related to training initiatives and deadlines
• Coordinate digital and physical communications to learners and stakeholders

Community & Engagement:

• Manage internal social media platforms, including content creation and administration
• Develop and deliver training updates for senior management presentations
• Create personalized communications to support training engagement and completion

This position is for an existing vacancy.

 

The salary range for this role is $28 to $35 per hour.

  FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability. Qualifications

Basic Qualifications: 

• Strong experience in training program delivery, curriculum development, or learning operations
• Advanced proficiency in Microsoft Excel, including complex formulas and data analysis
• Proven project management skills with ability to manage multiple priorities and deadlines
• Experience working with cross-functional teams and external vendors
• Strong communication and presentation skills, with experience supporting executive stakeholders
• Ability to work independently while collaborating effectively within a team environment
• Experience with bilingual environments (English/French) is considered an asset
• Legally eligible to work in Canada

Preferred Qualifications:

• Automotive industry or dealership network experience
• Learning Management Systems (LMS) or training platform experience
• Experience managing virtual and in-person training formats