Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.   At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.   This role is an in‑office position based at our 130 Adelaide Street W location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.    The Infrastructure Development Manager is responsible for leading the development and execution of service plans and timetabling for all rail and bus service offerings for GO Transit customers. Through the development and deployment of these plans, this role provides specifications and boundaries for fleet and crew planning, inputs into business planning and operational service adjustments to meet critical strategic objectives related to On-Time Performance and Improved Customer Satisfaction.    What will I be doing?  

• Communicates and provides support to both internal and external clients to enhance and achieve organizational goals
• Liaises with internal departments regarding operational issues or improvements, and provides subject matter expertise to management team on as required 
• Works with staff at all levels to exchange information, coordinate efforts, and resolve  issues
• Collaborates with other outreach/stakeholder relations functions across Metrolinx to ensure alignment of activities and other ongoing initiatives
• Creates a culture of continuous improvement to ensure high quality service standards and timely delivery are achieved.  Ensures projects and initiatives are delivered on time and within budget
• Establishes and maintains quality control and assurance on assigned projects; ensures deficiencies are  addressed immediately  and minimizes corporate liability by working with internal stakeholders to identify and manage risk and resolve escalating issues
• Keeps up to date on emerging trends, behaviors and industry best practices by researching, developing, and maintaining awareness of industry best practices
• Creates a working environment that is aligned with the organization’s desire to be a “best company to work for”, ensuring that people resources possess the required skills, are properly aligned, and are provided with the resources to do the job
• Develop and maintain an environment of positive collaboration through strong working relationships and linkages between business units and departments; and between Metrolinx and others. 
• Manages and directs staff (e.g. defines roles, responsibilities, and expectations); delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; manages staff and monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives; develops and implements action plans to address performance gaps

 

What Skills and Qualifications Do I Need?  

• Budget management to plan and monitor departmental budgets against limitations

• Leadership ability to coach, mentor and manage a team of technical project professionals.

• Interpersonal and oral/written/presentation skills to liaise with all levels within the organization; to work effectively with specialists across multiple sectors

• Project management skills, including work planning, monitoring and evaluation expertise, to manage multiple projects with competing priorities and tight deadlines

• Knowledge of performance analytics to monitor project performance and quality and to collaborate on continuous improvement initiatives

• Proven leadership, interpersonal and mentoring skills with the ability to clearly articulate creative ideas and  direction to staff

• Interpersonal and oral/written/presentation communication skills 

• Proficiency in MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.)

   

Don’t Meet Every Requirement?    If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

  We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

  Accommodation: Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

  Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. 

  For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy [https://metrolinx.sharepoint.com/sites/MyLinx-Policy/Manuals/Forms/AllItems.aspx?id=/sites/MyLinx-Policy/Manuals/HR Policies by name/HR-0202-17 Internal Career Mobility Policy.pdf&parent=/sites/MyLinx-Policy/Manuals/HR Policies by name] before submitting your application.

  Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

  We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

  WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.