Vidir Solutions Inc., Elevating Careers and Community

“We rise by lifting others” – Robert Ingersol

What makes a Vidir Hero? Someone who serves others, acts with integrity, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well. With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards. As one of Manitoba’s Top Employers a career at Vidir will help you find meaning in Mondays!

Working at Vidir is about more than just being an employee; we work hard and hold ourselves to high standards. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level. At Vidir, you’re part of the family and this is our family culture.

Our mission is to “Make the world’s products safely accessible”. We are looking for ambitious, curious, creative individuals, who are continuously growing to join our team of Vidir Hero’s.

The Opportunity:

Become a Vidir Hero at our Teulon, MANITOBA facility. Level up your career as a:

Customer Care Specialist

Responsible for supporting the customer and delivering a superior customer experience while balancing the needs of the business. The Customer Care Specialist is the first point of contact for the customer after the sale and walks with them every step of the way through the design, manufacturing, and installation process. Acting as the customer’s advocate, this role provides clear communication and coordination throughout the project lifecycle while building strong relationships with key internal teams including Sales, Production, Engineering, Logistics, and Installation.

Responsibilities

• Build sustainable relationships and trust with the customer accounts.
• Start and monitor the progress of the order from initial receipt to completed installation ensuring optimum timely results are achieved to meet the expected delivery date of the customer.
• Determine a delivery and installation time that meets the customer expectation and available installation timeslot.
• Act as liaison, provide product/services information and resolve any emergency problems that our customer accounts might face with accuracy and efficiency.
• Recording keeping of all customer interactions.
• Position themselves in their customer’s shoes and advocate for them when necessary, keeping Vidir in the forefront of their decisions.

Qualifications:

• Strong customer service focus
• High attention to detail
• Ability to problem solve.
• Excellent organizational skills – ability to, prioritize and manage time effectively
• Proficient using Microsoft office Programs.
• Excellent interpersonal & communication skills
• Teamwork and Collaboration Skills
• Excellent record keeping skills
• Demonstrated emotional intelligence

Love Where you work – Live where you love:

You’re elevating others every day – we want you to reach the next level too! That’s why Vidir offers a competitive salary and benefits package; as well as incentives, perks and parties that promotes a culture of recognition and a rewarding work environment. We are also located in some unique locations that allow for the ultimate opportunity to enjoy that elusive work life balance. Ask us about our locations to find out more! It’s time to rise together and come manufacturer a brighter future with us!

Explore our company and products at www.vidirsolutions.com.

Find out about the Vidir experience at www.youtube.com/watch?v=LpIXnfj6Q8c

We thank all candidates for their interest, however, only those selected for an interview will be contacted.