INTERNAL/EXTERNAL

Position Type: Non-Bargaining Unit, Permanent, Full-Time

Number of Positions: 1

**Reason for Posting:**Existing Vacancy
Rate: $80,164.50 to $100,191.00 annual salary

Vacation: 4 weeks to start
Benefits: Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid

sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful

completion of probation

Hours: 37.5 hours per week

Supervisor: VP, Programs and Services

Posting Date: May 14, 2026

Application Deadline: May 26, 2026
Location: 36 Lombard Street, Suite 300, Toronto, ON, M5C 2X3

Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to

improve the health, income and housing stability of people experiencing poverty and homelessness. We are
committed to ending homelessness, one person at a time.

The Senior Manager, Policy and Special Projects report directly to the Vice President, Programs and Services and

provides support in policy development, policy analysis, special projects, executive coordination, and cross-portfolio

planning across the Programs and Services department. Programs and Services is Fred Victor’s largest portfolio,

encompassing the majority of the organization’s staff, services, and operational activities.

This role has a strong focus on shaping, analyzing, and advancing policy positions that strengthen service delivery,

support organizational priorities, and respond to the evolving external environment affecting Fred Victor’s work.

The Senior Manager supports the development of policy briefs, discussion papers, internal guidance documents,

and strategic analyses related to programs, service models, quality improvement, system change, regulatory

developments, and emerging social policy issues impacting clients and communities. This helps to facilitate inter-
department communications.

The Senior Manager, Policy and Special Projects is responsible for monitoring policy, legislative, regulatory, and

funder developments; identifying implications, risks, and opportunities for Programs and Services; and supporting

the Vice President, Programs and Services in developing responses, recommendations, and strategic action. The role

helps translate complex information into practical direction for leadership decision-making and organizational

planning.

Working in a fast-paced and evolving environment, the Senior Manager, Policy and Special Projects exercises strong

judgment, discretion, political acuity, analytical skill, and project leadership. The role requires the ability to

synthesize information from multiple sources, engage internal and external stakeholders, support organizational

policy alignment, and ensure that strategic initiatives are effectively planned, implemented, monitored, and

evaluated. The Senior Manager is expected to respond prudently to situations containing sensitive information

while maintaining confidentiality and adhering to Privacy legislation and organizational policies to protect the

integrity of the Vice President, Programs and Services (VP, P&S) Office. As the right hand to the Vice President,

Programs and Services, this role takes a proactive approach to identifying priorities and critical tasks, ensuring that

initiatives within the VP, P&S office are effectively planned, coordinated, implemented, monitored, and evaluated.

The Senior Manager, Policy and Special Projects, also builds and maintains strong relationships with internal and

external stakeholders and can seek out and pursue new opportunities for collaboration and partnerships.

The Senior Manager, Policy and Special Projects, represents the VP, P&S Office in internal and external interactions,

with professionalism, integrity, decorum, responsiveness and approachability. A successful candidate should

embody a presence that reflects anti-oppression, equity, constructive problem-resolution and abilities to see

opportunities through difficult situations. A successful candidate possesses strong written and verbal

communication skills, complemented by an understanding of quality improvement and versatility to support

excellence across the Programs and Services portfolio.

Does this sound like work you want to be a part of?
We offer a supportive and creative working environment, an opportunity to join a diverse team of caring

professionals and a chance to make a difference. With over 75 programs and 25 locations across the city, there are

lots of opportunities to grow your career with us.

What You Will Do:
Policy Development and Analysis

• Develop, review, and refine policy positions, briefing notes, discussion papers, and analyses for the Vice

President, Programs and Services.

• Monitor and analyze developments in public policy, legislation, regulation, funder requirements, and sector

trends relevant to homelessness, housing, health, mental health, justice, food security, employment, and

community services.

• Assess the implications of policy changes and external developments on Programs and Services operations,

service delivery, funding, risk, and organizational strategy.

• Provide strategic advice and recommendations to support decision-making, advocacy positions, operational

alignment, and organizational readiness.

• Support the development of internal policies, frameworks, and guidance documents that strengthen

consistency, quality, accountability, and alignment across the portfolio.

• Identify systemic issues, emerging opportunities, and areas requiring policy attention, escalation, or

organizational response.

• Ensure that all policy work is grounded in anti-oppression, equity, client-centered practice, quality improvement,

and the realities facing communities served by Fred Victor.

Strategic and Executive Support

• Support the Vice President, Programs and Services in advancing strategic priorities, executive work plans, special

initiatives, and cross-departmental objectives

• Coordinate with the Executive Assistant key meetings of the VP, P&S Office, including agenda development,

documentation, briefing materials, minutes, and follow-up tracking.

• Prepare high-quality summaries, briefing notes, presentations, and background materials for internal and

external audiences.

• Identify trends, areas of concern, potential risks and opportunities for the VP, P&S’ attention,

• urgent acknowledgement, and follow-up

• Identify trends, risks, issues, and opportunities for the Vice President, Programs and Services’ attention and

follow-up.

• Maintain organized systems for tracking priorities, commitments, deliverables, and actions emerging from the

VP, P&S Office.

• Keep abreast of contractual, funder, regulatory, and accountability requirements affecting Programs and

Services.

• Support stronger alignment between policy direction, service delivery expectations, performance monitoring,

and organizational priorities.

• Participate in supervision, department, leadership, and all-staff meetings, as required.

• Ensure privacy, confidentiality, and discretion are maintained in all aspects of the work of the VP, P&S Office

Project Management Activities

• Lead and coordinate special projects and strategic initiatives from planning through implementation and

evaluation

• Ensure diligent completion of required tasks in a timely manner and when time-sensitive

• Develop work plans, timelines, and project tracking tools that support successful execution of policy, strategy,

and operational priorities

• Coordinate the people, tools, and resources required to support successful project execution.

• Conduct research and environmental scans from a variety of sources to support organizational planning, policy

development, and strategic response.

• Draft reports, proposals, presentations, and implementation materials for or on behalf of the Vice President,

Programs and Services.

• Assess internal and external environments to identify and pursue initiatives that strengthen Programs and

Services and the work of the VP, P&S Office.

• Supervise student placements, consultants, contracted staff, or project-based resources, where applicable, to

enhance office capacity and advance strategic outcomes.

Stakeholder Engagement and Collaboration Activities

• Liaison with internal and external stakeholders to inform strategy, strategic and project planning,

implementation, and action plans

• Build and maintain effective relationships across teams, departments, sector partners, funders, and community

stakeholders to support collaboration and alignment.

• Seek out, engage in, coordinate, leverage, and define collaborative opportunities

• Design and support stakeholder consultation processes, feedback tools, and engagement approaches related to

policy and strategic initiatives.

• Support the coordination of collaborative opportunities that advance the priorities of Programs and Services.

• Assist in drafting communiques, position statements, and engagement materials from the VP, P&S Office for

Programs and Services staff, leadership, and external audiences.

• Represent the VP, P&S Office in meetings, tables, and consultations, as appropriate.

What You Bring to the Team:

• University degree or relevant post-secondary education and experience in a related discipline (e.g., health

administration, quality improvement, economics, business administration, project management)

• Demonstrated Policy analyst skills, working with complexity, competing projects, and time-sensitive timelines.
• Advanced proficiency in computer skills for research, reports and presentation preparation, data analysis and

quick turn-around requirements (e.g., Word, Excel, PowerPoint, Outlook, virtual meeting mediums, social media,

and creative presentation software)

• 2-3 years of experience working in fast-paced environments with responsibility to deliver on

quality improvement reporting, project management, and stakeholder engagement activities

• 2-3 years of working with and supporting executive priorities
• Experience within a social service or community health care non-profit organization

What Sets You Apart:

• Attention to detail and accuracy
• Strong documentation and organizational skills, demonstrated through scheduling and project/task

management software

• Able to produce clear and compelling writing with close attention to audience, goals, messaging, tone and

accuracy in a variety of written material

• Highly efficient and professional in approach and takes pride in delivering edited, formatted, accessible and eye-

catching written work

• Demonstrated business writing skills and translating knowledge for various audiences
• Strong analytical and assessment skills, critical thinking, good judgement, and discernment
• Solutions-focused with creative approaches to challenging situations
• Driven, reliable, and results-oriented
• Solid emotional intelligence and relationship management skills
• Working knowledge of quality improvement tools and approaches
• Ability to prioritize and organize using relevant software and e-collaborative tools
• Demonstrated project management skills, working with complexity, competing projects, and time -

sensitive timelines.

• Advanced proficiency in computer skills for research, reports and presentation preparation, data analysis and

quick turn-around requirements (e.g., Word, Excel, PowerPoint, Outlook, virtual meeting mediums, social media,

and creative presentation software)

• Strong interpersonal, oral, and written communication skills, with a commitment to excellent customer service
• Thrives in environments requiring initiative, as well as working collaboratively in teams and across

departments/matrix models to achieve critical outcomes

• Knowledge of change management principles and practices are considered assets

Compensation and Benefits:

• For the Senior Manager, Policy and Special Projects, Fred Victor offers a salary range of $80,164.50 to

$100,191.00

• 4 weeks of vacation to start + 1 float day
• Generous paid sick leave allowance
• A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family

coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide

variety of dental care. Additional insurance includes vision care and travel for emergency medical services.

• 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of

probation; you will contribute 4% of your gross salary to the same RRSP

• Access to employee and family assistance plan

How You Can Apply:
Send your resume and an email describing why you want to be part of the Fred Victor Team by May 26, 2026, to

epoulosofos@fredvictor.org with ‘Senior Manager, Policy and Special Projects’ in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and

respected, and where every employee has the opportunity to realize their potential. As such, we welcome and

encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons

across the spectrum of sexual orientation and gender identities and have lived-experience

If you are a person with a disability and require accommodation and/or assistance during the application process, please

contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received

relating to accommodation requests will be treated with confidentiality.