Own end-to-end delivery success for an enterprise Guidewire (PolicyCenter / ClaimCenter / BillingCenter) engagement supporting a P&C insurance client Serve as the primary delivery-side point of contact for client stakeholders — distinct from sales/account management Monitor and report on SLA adherence, delivery KPIs, ticket/incident trends, and overall service health Run governance cadences: status reviews, steering committee updates, escalation management, and risk/issue tracking Partner with onshore/offshore delivery teams to ensure resourcing, quality, and timelines align with client expectations Identify service improvement opportunities and drive continuous improvement initiatives across the account Manage client satisfaction — proactively address concerns before they become escalations Support transition/transformation initiatives tied to Guidewire upgrades, modernization, or cloud migration work