Create exceptional experiences in remarkable destinations

What We Offer

True Key Hotels & Resorts offers a competitive total rewards package including competitive wages, employee discount programs, referral incentives, flexible scheduling where operationally possible, bonuses, health benefits and on the job training.  We value our team members and celebrate miles such as birthdays and work anniversaries, while providing clear opportunities for learning, growth and career advancement.

The Role

The General Manager is accountable for the successful opening, stabilization and long term performance of a new strata-titled resort in the Okanagan.

This is a senior, on-site leadership role with full day to day operational accountability.  The General Manager plays a critical role in shaping the guest experience, strengthening owner relationships, building high-performing teams, and delivering strong financial results - all while embodying the True Key Hotels & Resorts brand and culture.

What you'll be doing

Guest & Owner Experience

• Serve as the primary escalation point for owner concerns, guest complaints ensuring timely professional resolution.
• Maintain strong communication and trust with owners and rental program participants.

Leadership & Culture

• Build a respectful, inclusive and accountability driven culture.
• Communicate priorities clearly across leadership and frontline teams.
• Recognize performance and promote engagement and retention.

Operations & Financial Performance

• Oversee daily operations across Guest Services, Housekeeping and Maintenance.
• Develop , manage and monitor operating budgets and financial plans.
• Ensure accurate financials tracking, invoicing and expenditure control.

Sales, Marketing & Community Relations

• Collaborate with Sales & Marketing on positioning, promotions and demand generation.
• Use guest feedback and performance data to drive continuous improvement.
• Represent the resort within the local tourism and business community.

People & Talent Management

• Recruit, hire and develop department heads and leadership team members.
• Ensure effective onboarding, training and performance management practices.
• Partner with HR on position descriptions, training materials and succession planning.

Compliance, Risk & Governance

• Ensure compliance with employment standards, health & safety, licensing and strata requirements.
• Attend and contribute to Owners' Association and Strata Council meetings.

What Success Looks Like

• On time, within budget resort opening and stabilization
• Strong guest satisfaction and reputation metrics
• High levels of owner confidence and engagement
• Achievement of financial targets and budget discipline
• A stable, engaged and high performing leadership team.

Who you are

• 5-7 years of senior leadership experience in hotel or resort management, including stata titled operations.
• Proven experience leading pre-opening or start up environments
• Strong operational and financial acumen.
• Demonstrate ability to lead, coach and develop teams.
• Experience managing vendor partnerships and service contracts.
• High emotional intelligence, adaptability and self awareness
• A hands-on ethical leader with a strong work ethic.
• Excellent communication, organizational and problem solving skills.
• Curious, grown mindset and commitment to continuous improvement.

This position is only open to Canadian Citizens, Residents, or those possessing a valid Work Visa.