We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Reporting to the Vice President, Strategy, Modernization and Optimization, the Director, Product - Simplii Hub, you'll lead the vision, roadmap, and delivery priorities for Simplii’s agent servicing platform. In this role, you'll be responsible for building and evolving the tools, workflows, and integrations that empower our frontline and operations teams to serve clients faster, more consistently, and with stronger operational controls. As the single point of accountability for what gets built and why, you'll translate client, frontline, operational, risk, and business needs into a clear product roadmap and prioritized backlog for a cross-functional squad.

At Simplii we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Product Vision & Strategy – Own and continuously refine the product vision for Simplii Hub, ensuring the platform enables faster, simpler, and more consistent servicing across contact centre and operational teams. Translate strategic objectives into a clear product roadmap, outcome-based goals, and measurable success metrics. Identify opportunities to simplify and automate high-volume servicing journeys, reduce frontline friction, improve handoffs, and strengthen control-ready servicing processes.
• Backlog Ownership & Delivery Leadership – Use product discovery, frontline feedback, operational data, and performance telemetry to shape MVP scope, sequence releases, and refine priorities. Own and manage the product backlog, ensuring items are clearly defined, outcome-focused, and prioritized based on client value, business impact, and delivery complexity. Make trade-off decisions transparently and decisively, balancing short-term delivery needs with long-term platform health. Lead agile ceremonies, including planning, reviews, and backlog refinement; accept completed work against clear outcomes, acceptance criteria, risk/control expectations, and user experience standards. Proactively manage dependencies, risks, and sequencing across initiatives connected to your product area.
• Stakeholder & Client Engagement – Act as the primary product decision-maker, partnering closely with contact centre and operations leaders, frontline users, technology, risk, compliance, change management, analytics, and enterprise servicing platform teams. Gather and synthesize input from clients, frontline teams, analytics, and subject-matter experts to inform priorities and product evolution. Communicate product direction, progress, and outcomes clearly to senior leaders and delivery teams.
• Value Measurement & Continuous Improvement – Define and track product performance using meaningful measures such as client experience, adoption, operational efficiency, and cost-to-serve. Inspect delivered outcomes, incorporate learnings, and adjust priorities to continuously increase value. Champion a culture of experimentation, learning, and continuous improvement within the product and delivery teams.

Who you are

• You’re a decisive product leader. You have strong judgment and are comfortable making trade-offs in complex, fast-moving environments.
• You’re deeply user-focused. You have a track record of translating user needs into clear, valuable product outcomes.
• You’re highly collaborative. You work effectively across technology, operations, risk, and business partners in a matrixed organization.
• You’re comfortable with ambiguity. You can turn strategy into executable priorities and thrive in dynamic environments.
• You’re outcomes-oriented. You have a bias toward action, learning, and measurable impact.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.