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Apply By: Tuesday, May 26, 2026 11:59 pm EDT

Senior Program Advisor

Job ID:

244494

Posting status:

Open

Organization:

Ministry of Health

Division:

Emergency Health Services Division, Emergency Health Program Management and Delivery Branch

City:

North York

Position(s) language:

English

Job term:

1 Temporary up to 12 months

Job code:

6A008 - ProgPlanEval06

Salary:

$86,379.00 - $127,288.00 Per year

Shape policy, strengthen accountability, and support the systems that connect Ontarians to emergency care.

The Emergency Health Program Management and Delivery Branch, Business Support and Change Management Office is seeking a Senior Program Advisor to play a key role in shaping system-level policy and oversight within Ontario's emergency health telecommunications sector. This position offers a unique opportunity to make a real and visible impact on first responders and ambulance communications professionals working in a fast-paced, high-intensity 9-1-1 environment.

In this role, you will lead complex, province-wide initiatives that influence how emergency health telecommunications are overseen, coordinated, and delivered. You will work at the intersection of research, analysis, and strategy development, conducting jurisdictional scans, assessing emerging issues, and translating evidence into practical recommendations that inform senior leadership decision-making and frontline realities to make change.

You will join a collaborative, supportive, and high-performing team that values creativity, innovation, and shared problem-solving. The branch fosters an inclusive culture with a strong focus on learning, continuous improvement, and working together toward meaningful outcomes. If you are motivated by dynamic work, exposure to senior leadership, and the opportunity to see your advice directly shape policies, programs, and real-world emergency health services, this role offers a challenging and rewarding next step.

Learn more about the Ambulance Communication Officers:

View on X – National Public Safety Telecommunicator's Week

View on LinkedIn– Ontario emergency health recognition

View on Facebook– Emergency health and ambulance communications

About the job

In this role, you will:

• Provide expert advice to senior leaders on how Ontario's emergency health and air ambulance programs should be overseen, improved, and aligned with government priorities.
• Lead complex projects and initiatives that strengthen accountability, performance monitoring, and system oversight across emergency health and ambulance communications services.
• Work closely with partners, including ambulance communications, the air ambulance service provider, central agencies, and ministry colleagues, to identify issues, manage risks, and solve problems.
• Analyze data, research best practices, and monitor performance to identify gaps, emerging issues, and opportunities for system-level improvement.
• Prepare clear, high-quality briefings and recommendations that help decision-makers understand risks, options, and impacts on frontline emergency health services.

What you bring to the team

Strategic Policy and Program Leadership

You have:

• experience providing strategic policy and program advice that supports decision-making and aligns with government and ministry priorities.
• the ability to assess complex program and policy issues and develop clear, evidence-based options and recommendations for senior leadership.
• demonstrated judgement in advising on program design, oversight, and improvement, balancing operational realities, risks, and long-term system impacts.

Project Management

You have:

• led complex, multi-stakeholder initiatives or projects, setting direction, managing priorities, and delivering results in dynamic and high-profile environments.
• demonstrated project management expertise, coordinating workplans, monitoring progress and risks, and ensuring initiatives are delivered on time and aligned with strategic priorities.

Research, Analysis, and System Performance Oversight

You have:

• the ability to translate complex issues, data, and evidence into clear options and recommendations that inform senior leaders and drive meaningful change.
• experience leading or conducting in-depth research and analysis, including jurisdictional scans and trend analysis, to assess program effectiveness and identify system-level risks and opportunities.
• the ability to monitor and evaluate program and service performance.

Stakeholder Partnership and Collaboration

You have:

• experience building and maintaining strong working relationships with internal and external partners, working collaboratively to align interests, address issues, and advance shared objectives.
• demonstrated the ability to navigate complex and sensitive stakeholder environments, facilitating discussions, managing differing perspectives, and contributing to effective and timely resolution of issues.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information:

Apply by:

Tuesday, May 26, 2026 11:59 pm EDT

Position details:

• 1 English Temporary, duration up to 12 months, 5700 Yonge St, North York, Toronto Region

Compensation group:

Association of Management, Administrative and Professional Crown Employees of Ontario

Work hours:

Schedule 6

Category:

Policy and Analysis

Posted on:

Monday, May 11, 2026

Note:

• E-HL-244494/26

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together