information technology (IT) service delivery manager
Top Benefits
About the role
Education: Master's degree. or equivalent experience. Work setting: Urban area. Information technology (IT) consulting. Information technology (IT) infrastructure. Software company. Consulting firm. Service. Budgetary responsibility: $1,500,001 - $4,000,000. Tasks: Assign IT projects to systems analysts, programmers and other computer technicians. Coordinate IT projects, including the design and deployment of new IT systems and services. Plan and control budget and expenditures. Plan and organize daily operations. Supervise computer analysts, engineers, programmers, technicians and other personnel . Train staff. Establish and implement policies and procedures for information systems. Authorize the development of specifications for products or services. Meet with clients to discuss system requirements, specifications, costs and timelines. Consult with clients after sale to provide ongoing support. Project management. Certificates, licences, memberships, and courses : Project Management Professional (PMP). Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Oracle. Area of work experience: Design. Software development. Project implementation. Information technology (IT) service delivery. Management. Specialization or experience: Specialized environmental skills and knowledge. Area of specialization: Process improvement. System integration. Business process management. Information systems. Transportation/travel information: Valid driver's licence. Willing to travel. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Large workload. Personal suitability: Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Judgement. Organized. Reliability. Team player. Values and ethics. Proactive. Experience: 2 years to less than 3 years. Employment terms options: Day. Overtime available. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Bonus. Group insurance benefits. Life insurance. Pension plan. Registered Retirement Savings Plan (RRSP). Long term benefits: Long-term care insurance. Tax-Free Savings Account (TFSA). Other benefits: Team building opportunities. Support for newcomers and refugees: Does not require Canadian work experience. Support for youths: Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth.