Top Benefits
About the role
The PCS division of Eaton, which designs automation systems for power distribution, is seeking a Project Coordinator. This position is based in our Toronto office and offers benefits starting from day one. The expected annual salary range for this role is $59000 - $73000. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: Primary Function Own the order to cash cycle for single phase and three-phase UPS products and projects. Act as the single point of contact for customers post order to ensure a superb customer experience that results in repeat business. The incumbent is responsible for providing Eaton customers, distributors, end users, potential customers and Field Sales with technical support and product, delivery, pricing, claims/returns and program information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Coordinate with internal resources (Sales, Application Engineering, Finance, Logistics, Service) to accurately maintain project files. Total order management responsibility up to $20 million. Essential Functions Work closely with inside sales personnel, application engineering, channel and regional managers to book orders and transition customers from sales to post-order support Communicates directly with the outside sales, independent sales agencies, distributors, contractors, engineers and end users to ensure sign offs, releases and deliveries are maintained as needed. Build and maintain excellent working relationship with sales agencies and distributors. Advise customers on use and application of standard products and refers more technical inquiries to appropriate personnel. Accurately process all customer Orders (received via phone, fax or electronically from manufacturers’ reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit requests. You will communicate effectively with marketing, engineering, field sales, and other internal departments to ensure accurate, on-time delivery of project commitments . Provide input and changes to finance for revenue and margin forecast. Pursue order releases and resolves problems with shipments or invoicing. Responsible for ensuring issues are escalated to managers for prompt investigation and action as required. Coordinate with Purchasing, Engineering and Sales to quote lead times and delivery dates for product which is not in stock. Communicate and submit in a timely manner, purchase requisitions to purchasing. Provide supporting documentation (quotes, emails) for non- standard product and pre-ordered product. You will be responding to requests for quote, pricing adders/deducts for product change You will Manage multiple project orders and prioritize time and tasks effectively to serve Eaton’s customers Qualifications: Basic Qualifications: Minimum of 2 years of experience in customer service or call center environment. Post secondary diploma or degree Exceptional communications skills Ability to collaborate across boundaries (finance, marketing, supply chain, operations, customers) Preferred Qualifications: Bachelor’s degree or diploma in electrical or mechanical engineering or related field, and or business degree Project Management discipline Preference to bilingual English/French Ability to leverage internal resources to promote customer solutions Strong interpersonal skills Strong team player that actively contributes to the group’s success Strong computer skills with Excel, Word, PowerPoint, Outlook, and the Internet Additional Information: KPI’s Monthly sales versus profit plan Forecast accuracy Call centre metrics Customer Satisfaction (as measured by customer survey) On-time to promise and on-time to request All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. This posting is for an existing vacancy. At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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Top Benefits
About the role
The PCS division of Eaton, which designs automation systems for power distribution, is seeking a Project Coordinator. This position is based in our Toronto office and offers benefits starting from day one. The expected annual salary range for this role is $59000 - $73000. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: Primary Function Own the order to cash cycle for single phase and three-phase UPS products and projects. Act as the single point of contact for customers post order to ensure a superb customer experience that results in repeat business. The incumbent is responsible for providing Eaton customers, distributors, end users, potential customers and Field Sales with technical support and product, delivery, pricing, claims/returns and program information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Coordinate with internal resources (Sales, Application Engineering, Finance, Logistics, Service) to accurately maintain project files. Total order management responsibility up to $20 million. Essential Functions Work closely with inside sales personnel, application engineering, channel and regional managers to book orders and transition customers from sales to post-order support Communicates directly with the outside sales, independent sales agencies, distributors, contractors, engineers and end users to ensure sign offs, releases and deliveries are maintained as needed. Build and maintain excellent working relationship with sales agencies and distributors. Advise customers on use and application of standard products and refers more technical inquiries to appropriate personnel. Accurately process all customer Orders (received via phone, fax or electronically from manufacturers’ reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit requests. You will communicate effectively with marketing, engineering, field sales, and other internal departments to ensure accurate, on-time delivery of project commitments . Provide input and changes to finance for revenue and margin forecast. Pursue order releases and resolves problems with shipments or invoicing. Responsible for ensuring issues are escalated to managers for prompt investigation and action as required. Coordinate with Purchasing, Engineering and Sales to quote lead times and delivery dates for product which is not in stock. Communicate and submit in a timely manner, purchase requisitions to purchasing. Provide supporting documentation (quotes, emails) for non- standard product and pre-ordered product. You will be responding to requests for quote, pricing adders/deducts for product change You will Manage multiple project orders and prioritize time and tasks effectively to serve Eaton’s customers Qualifications: Basic Qualifications: Minimum of 2 years of experience in customer service or call center environment. Post secondary diploma or degree Exceptional communications skills Ability to collaborate across boundaries (finance, marketing, supply chain, operations, customers) Preferred Qualifications: Bachelor’s degree or diploma in electrical or mechanical engineering or related field, and or business degree Project Management discipline Preference to bilingual English/French Ability to leverage internal resources to promote customer solutions Strong interpersonal skills Strong team player that actively contributes to the group’s success Strong computer skills with Excel, Word, PowerPoint, Outlook, and the Internet Additional Information: KPI’s Monthly sales versus profit plan Forecast accuracy Call centre metrics Customer Satisfaction (as measured by customer survey) On-time to promise and on-time to request All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. This posting is for an existing vacancy. At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.