THE ORGANIZATION

Entrepreneurs’ Organization (“EO”) is a global nonprofit membership organization and peer network for entrepreneurs, connecting approximately 20,000 members through more than 220 chapters worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values, trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff works across diverse cultures in support of EO’s global community. As an EO employee, you will work in a global entrepreneurial community and have opportunities for learning, collaboration, and professional growth. EO offers a competitive total rewards package, including benefits and professional development support, and a flexible work environment, subject to role, location, and applicable plan terms.

POSITION SUMMARY

This role supports Entrepreneurs’ Organization. Employment may be through a local employing entity or employer-of-record partner, depending on the hiring location.

The Manager, Chapter Operational Excellence supports the implementation, coordination, and continuous improvement of EO’s Chapter Health Framework and related chapter operations initiatives. This role manages the tools, processes, resources, communications, and project plans that help regions and chapters understand chapter health, address operational challenges, and strengthen member value delivery.

This position serves as a key operations and project lead for chapter health workstreams, including Chapter Health Advisory Council initiatives, rollout of regional support and communication programs, chapter health communications, Presidents Meeting materials, chapter health reporting, and standard chapter operations resources. The Manager also supports chapter lifecycle, at-risk chapter, and governance processes to help ensure chapters receive consistent support, intervention, and guidance when needed.

Working closely with the VP, Chapter Operations, the Director, Chapter Health, the Senior Manager, Chapter President Success, the Chapter Staff Operations Manager, regional stakeholders, member leaders, and cross-functional teams, this role ensures chapter health initiatives are coordinated, clearly communicated, and integrated into EO’s broader planning and operational rhythms.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Chapter Health Framework and Workstream Management

• Develop and lead a chapter leadership development strategy focused on Presidents and Area Directors.
• Align leadership development programs, training, and resources with EO’s strategic plan, Chapter Health Framework, and organizational priorities.
• Assess current leadership development offerings and identify opportunities to improve consistency, relevance, accessibility, and impact.
• Use chapter health data, stakeholder feedback, and organizational priorities to inform leadership development strategy and program improvements.
• Serve as a subject matter expert for initiatives and projects that impact Presidents, Area Directors, and chapter-facing leadership development.

Chapter Health Operations, SOPs, and Resources

• Develop and maintain standard operating procedures for chapter health and chapter operations, including success metrics, escalation processes, and recommended practices.
• Create and maintain a chapter guide and repository of best practices, templates, tools, and resources to support chapter success.
• Coordinate the development and maintenance of chapter health resources, including SOPs, best practices, training materials, and communication tools.
• Create support tools to help regions and chapters resolve common operational issues and enhance member value.
• Ensure chapter health resources are accessible, current, consistent, and aligned with EO’s broader chapter operations strategy.

Chapter Performance, Lifecycle, and Governance Support

• Support tools and processes to analyze chapter performance and share insights with stakeholders.
• Assist in preparing quarterly reports on chapter health metrics, trends, risks, and recommendations for leadership review.
• Monitor chapter health data, operational indicators, and stakeholder feedback to identify trends, risks, and opportunities for support.
• Support chapter lifecycle processes, including new chapter integration, chapter development, probationary support, and potential revocation of the Chapter License Agreement.
• Support at-risk chapter management by coordinating resources, interventions, communications, documentation, and escalation processes.
• Maintain documentation and operational processes related to chapter governance, chapter compliance, and standard chapter operations policies.

Cross-Functional Coordination and Communication

• Coordinate with the Senior Manager, Chapter President Success to ensure chapter health tools and insights inform President and Area Director training.
• Coordinate with the Chapter Staff Operations Manager to ensure Chapter Staff receive clear resources, communications, and support related to chapter health and chapter operations.
• Partner with regional teams, portfolios, member leaders, and staff stakeholders to ensure chapter health initiatives are implemented consistently and adapted appropriately by region.
• Draft and coordinate chapter health communications, updates, presentations, and stakeholder materials.

QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED

• Bachelor’s degree or equivalent professional experience required.
• Minimum 3 to 5 years of experience in operations, project management, association management, chapter/component relations, governance support, or a related field.
• Strong project management skills, including the ability to manage timelines, deliverables, stakeholder input, and competing priorities.
• Experience developing SOPs, operational resources, process documentation, or support tools.
• Strong written and verbal communication skills, including the ability to create clear presentations, updates, and stakeholder-facing materials.
• Experience managing direct reports or coaching team members.
• Strong project and program management skills, including the ability to manage timelines, stakeholders, deliverables, and competing priorities.
• Strong written and verbal communication skills, with the ability to communicate clearly across cultures, audiences, and leadership levels.
• Ability to interact with entrepreneurs with tact diplomacy, and poise
• Exercises confidentiality and discretion
• Fluency in English
• Willing to travel internationally; duties of this position require travel approximately 2-4 times per year with advance notice

POSTING DISCLOSURES

Compensation: $76,000-85,000 CAD

Benefits: Medical, dental, and vision coverage; life/disability coverage; retirement benefits with immediate vesting; paid sick leave; paid time off/vacation; paid holidays; parental leave, if applicable; home office, wellness and professional development benefits, as applicable.

Existing Vacancy: This posting is for an existing vacancy.

Candidate Data Privacy Notice: HR Candidate Privacy Notice 2026.pdf

Accessibility / Accommodations: EO will provide accommodations during the recruitment process and employment as required by applicable law. Applicants needing assistance should contact recruitment@eonetwork.org.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS / ROLE CONDITIONS

• This role is primarily sedentary/light work and requires regular use of a computer, telephone, and video-conference platforms.
• The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings.
• The role requires travel up to 20%
• The role requires occasional early morning/evening meetings across time zones
• The role requires lifting/moving up to 5 kgs, as applicable.

EQUAL OPPORTUNITY / FAIR RECRUITMENT

EO is committed to equal opportunity and fair treatment in recruitment and employment.