Counter Supervisor
About the role
Purpose of Job:
The Counter Supervisor enhances customer and co-worker experiences by leading a high-performing, customer-focused team through effective coaching, clear communication, and operational excellence. They ensure smooth and safe operations by aligning resources, optimizing processes, and fostering strong relationships with customers, suppliers, and internal teams.
Our Core Values & Character Expectations:
Be Integral to Our Customers, Our Co-Workers and Our Community
At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.
To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.
Primary Duties and Responsibilities:
Ensure all duties and responsibilities are completed as per Next’s Standard Operating Procedures:
Leadership and People Management:
- Lead and manage the onboarding, and ongoing development of the Counter team
- Implement internal succession, by identifying and developing high potential team members
- Foster a positive and collaborative work environment, by communicating clear expectations, listening tothe team and celebrating the achievement of goals and values
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Working closely with HR, address performance issues promptly and implement corrective actions
- Conduct performance reviews for all direct reports
Customer Service:
- Foster strong relationships with primary customers and suppliers to provide exceptional service that isconsistent with Next values, resolving any issues or challenges, and consistently reviewing andidentifying opportunities to drive business growth
- Respond to unsatisfied customers to diffuse confrontational situations with a win-win solution in a timelyand professional manner
- Maintain current and relevant product knowledge to assist and educate customers to make the best decisions based on their needs
- Ensure that the counter is properly staffed
- Identify high moving products and ensure inventory levels are maintained resulting in quick turnaround service for customer
Operational Oversight:
- Oversee all counter operations, including receiving, picking, and replenishment
- Ensure that all tasks are completed accurately and on time
- Monitor daily counter activities and reports to ensure productivity targets are met
- Plan and allocate resources effectively to meet operational demands
- Coordinate with other departments to ensure smooth operations and efficient use of resources
- Coordinate inventory processes and ensure effective inventory management practices (eg. Cycle counts and annual inventory)
Safety and Compliance:
- Enforce safety protocols and ensure a clean, organized, and safe work environment
- Conduct regular safety audits and training sessions for the team
- Ensure compliance with company policies and legal regulations
Strategic Planning and Improvement:
- Develop and implement strategies to improve operations and efficiency
- Identify areas for process improvement and lead initiatives to enhance counter performance
- Stay updated with internal reports, industry trends and best practices to ensure continuous improvement
Communication:
- Maintain clear and effective communication with customers, vendors, the counter team, management, and other departments
- Provide regular updates and reports to the Branch Coordinator
- Address any issues or concerns raised by customers or internal stakeholders
These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.
Recommended Qualifications:
Knowledge/Skill/Ability Requirements:
- Ability to consistently model Next’s core values and character expectations listed above
- Strong leadership, team management, and collaboration skills
- Excellent problem-solving, prioritization, and adaptability
- Excellent written and verbal communication skills
- Strong organizational, multitasking, and time management skills
- Keen attention to detail, to ensure accuracy in all tasks
- Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)
- Ability to learn and become proficient with internal software (ODT, CSD etc)
- Knowledge of plumbing or hydronic supplies is an asset
Experience & Education:
- Minimum 2 years of previous management/ leadership experience
- High School or equivalent
- Valid Drivers License
- MHE Certification required or the ability to obtain within three months of employment. On-site training will be provided if required by the position
- Previous experience in plumbing or counter sales environments is an asset
Physical Demands/ Working Conditions:
- This position is required to work weekends or after regular business hours as required
- This position involves standing, walking, and lifting for extended periods
- Position requires the ability to lift up to 50 pounds without assistance
- Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively
This posting is for one (1) currently available position.
NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.
Why Join NEXT Supply?
At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.
Application Process:
We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.
We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.
Similar Jobs
Counter Supervisor
About the role
Purpose of Job:
The Counter Supervisor enhances customer and co-worker experiences by leading a high-performing, customer-focused team through effective coaching, clear communication, and operational excellence. They ensure smooth and safe operations by aligning resources, optimizing processes, and fostering strong relationships with customers, suppliers, and internal teams.
Our Core Values & Character Expectations:
Be Integral to Our Customers, Our Co-Workers and Our Community
At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.
To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.
Primary Duties and Responsibilities:
Ensure all duties and responsibilities are completed as per Next’s Standard Operating Procedures:
Leadership and People Management:
- Lead and manage the onboarding, and ongoing development of the Counter team
- Implement internal succession, by identifying and developing high potential team members
- Foster a positive and collaborative work environment, by communicating clear expectations, listening tothe team and celebrating the achievement of goals and values
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Working closely with HR, address performance issues promptly and implement corrective actions
- Conduct performance reviews for all direct reports
Customer Service:
- Foster strong relationships with primary customers and suppliers to provide exceptional service that isconsistent with Next values, resolving any issues or challenges, and consistently reviewing andidentifying opportunities to drive business growth
- Respond to unsatisfied customers to diffuse confrontational situations with a win-win solution in a timelyand professional manner
- Maintain current and relevant product knowledge to assist and educate customers to make the best decisions based on their needs
- Ensure that the counter is properly staffed
- Identify high moving products and ensure inventory levels are maintained resulting in quick turnaround service for customer
Operational Oversight:
- Oversee all counter operations, including receiving, picking, and replenishment
- Ensure that all tasks are completed accurately and on time
- Monitor daily counter activities and reports to ensure productivity targets are met
- Plan and allocate resources effectively to meet operational demands
- Coordinate with other departments to ensure smooth operations and efficient use of resources
- Coordinate inventory processes and ensure effective inventory management practices (eg. Cycle counts and annual inventory)
Safety and Compliance:
- Enforce safety protocols and ensure a clean, organized, and safe work environment
- Conduct regular safety audits and training sessions for the team
- Ensure compliance with company policies and legal regulations
Strategic Planning and Improvement:
- Develop and implement strategies to improve operations and efficiency
- Identify areas for process improvement and lead initiatives to enhance counter performance
- Stay updated with internal reports, industry trends and best practices to ensure continuous improvement
Communication:
- Maintain clear and effective communication with customers, vendors, the counter team, management, and other departments
- Provide regular updates and reports to the Branch Coordinator
- Address any issues or concerns raised by customers or internal stakeholders
These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.
Recommended Qualifications:
Knowledge/Skill/Ability Requirements:
- Ability to consistently model Next’s core values and character expectations listed above
- Strong leadership, team management, and collaboration skills
- Excellent problem-solving, prioritization, and adaptability
- Excellent written and verbal communication skills
- Strong organizational, multitasking, and time management skills
- Keen attention to detail, to ensure accuracy in all tasks
- Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)
- Ability to learn and become proficient with internal software (ODT, CSD etc)
- Knowledge of plumbing or hydronic supplies is an asset
Experience & Education:
- Minimum 2 years of previous management/ leadership experience
- High School or equivalent
- Valid Drivers License
- MHE Certification required or the ability to obtain within three months of employment. On-site training will be provided if required by the position
- Previous experience in plumbing or counter sales environments is an asset
Physical Demands/ Working Conditions:
- This position is required to work weekends or after regular business hours as required
- This position involves standing, walking, and lifting for extended periods
- Position requires the ability to lift up to 50 pounds without assistance
- Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively
This posting is for one (1) currently available position.
NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.
Why Join NEXT Supply?
At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.
Application Process:
We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.
We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.