Manulife is on a journey to become Customer Obsessed, putting the customer at the heart of everything we do. We are seeking a highly motivated and experienced Business Consultant to oversee, manage, and coordinate a variety of business initiatives to identify, document, analyze and provide solutions related to complex processing, service, and technical improvement opportunities.

The ideal candidate will also support the enablement and adoption of digital, AI, and automation initiatives, ensuring teams are equipped with the tools, processes, and understanding required to successfully implement new ways of working and deliver measurable business outcomes.

Position Responsibilities:

Individual Accountabilities:

• Work with senior management to define and manage the scope, strategy, and requirements of business initiatives with specific emphasis on creating integrated strategic solutions.
• Oversee, manage, and coordinate multiple business initiatives to ensure successful execution and delivery of key projects.
• Identify and document complex operational business issues and facilitate development of creative solutions involving workflow procedures and/or new technologies that are consistent with business long-term strategic plans.
• Collaborate with key stakeholders to understand business requirements and develop innovative solutions to address challenges and opportunities.
• Support the enablement and adoption of new technologies, including AI and automation, by helping teams understand impacts, workflows, and expected outcomes.
• Stay informed about industry trends, best practices, and emerging technologies to drive continuous improvement and innovation within the organization.
• Own the development of business cases including all costs/benefits.
• Consult on new ideas to determine viability to move forward.
• Ensure business casing will have impact on established KPIs.
• Assist in translating strategic priorities into clear initiatives with measurable outcomes and tracked benefits realization.

Shared Responsibilities:

• Represent and advocate for business unit in major division or corporate initiatives ensuring business unit needs are appropriately addressed.
• Provide effective communication with business unit management as well as business partners across the business unit including IT, Product Development, Project Office, and the Sales teams.
• Shares best practices with other team members, ensuring consistency across BUs and channels.
• Shares information on projects with other team members to ensure interdependencies are identified and addressed.
• Support cross-functional collaboration across Operations, IT, and Delivery teams to enable alignment and drive successful implementation of initiatives.

Required Qualifications:

• Proven experience in managing and leading complex business initiatives, including process improvement, technology implementations, and new product development.
• Strong project management skills, with the ability to effectively prioritize and manage multiple projects simultaneously.
• Excellent analytical and problem-solving abilities, with a demonstrated track record of identifying and implementing innovative solutions.
• Exceptional communication and interpersonal skills, with the ability to work independently and collaborate effectively with cross-functional teams and senior leadership.
• Demonstrate a strong ability to communicate complex ideas clearly and concisely and challenge the status quo while fostering a collaborative and inclusive work environment.
• A strategic mindset with the ability to align business initiatives with organizational long-term goals and objectives.
• Knowledge of industry best practices, emerging technologies, and market trends related to business process improvement and new product development.
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

• Bachelor’s degree in business administration, Management, or a related field, preferred.
• Strong facilitation skills and ability to build team consensus utilizing strong conflict management skills.
• Ability to translate issues and problems into effective business solutions.
• Exposure to or experience supporting digital transformation, AI, or automation initiatives is an asset.
• Understanding of change impacts on processes, roles, and employee adoption, with the ability to support transition to new ways of working.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$88,800.00 CAD - $138,800.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .