About Radius Community Health & Healing (formerly Boyle McCauley Health Centre) 

Radius Community Health & Healing (Radius) provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

Job Description:

The Manager of Quality Improvement (QI) & Systems is a strategic leadership role responsible for fostering a culture of continuous improvement and ensuring the effectiveness, and sustainability of the organizational systems. This role integrates quality improvement, data analytics, and health information technology to drive measurable improvements in patient care, operational efficiency, and organizational performance.

As a member of the leadership team, this Manager will ensure alignment with Protection of Privacy Act (POPA) and all applicable Health Information Act (HIA), and Personal Information Protection Act (PIPA).

This position provides leadership to a multidisciplinary team and oversees critical functions including quality improvement, IT systems and infrastructure, and staff training and development.

Key Responsibilities:

Quality Improvement & Risk Management

• Lead the design, implementation, and evaluation of a multi-year Quality Improvement framework aligned with provincial primary care, accreditation standards, and organizational goals.

• Foster a culture of continuous improvement, accountability, and evidence-informed decision making.

• Oversee the design and implementation of clinical audits, evaluation frameworks, and QI initiatives that improve patient outcomes and operational effectiveness.

• Monitor and analyze Key Performance Indicators (KPIs) across multiple relevant domains, translating data into strategic insights for leadership and funders.

• Ensure organizational readiness for accreditation in alignment with the Canadian Accreditation Council (CAC) and relevant regulatory standards.

• Identify and mitigate organizational risks through proactice monitoring, timely reporting, and continuous QI practices.

IT Systems & Asset Management

• Provide strategic oversight of the organization’s IT infrastructure, including software licensing, and Electronic Medical Record (EMR) systems (e.g., TELUS Med Access), and hardware lifecycle management.
• Lead vendor management, including contract negotiations, service level agreements (SLAs), and performance monitoring to ensure high-quality, cost-effective service delivery.
• Ensure the reliability and security of IT systems, including data integrity, cybersecurity protocols, and disaster recovery planning.
• Oversee the IT support operations to ensure timely resolution of issues and minimal disruption to clinical and administrative workflows.
• Identify and implement technology solutions that enhance patient care, operational efficiency, and data reporting capabilities.

Staff Training & Development 

• Oversee the development, delivery, and maintenance of a comprehensive onboarding and continuous learning program for clinical staff.
• Ensure effective training on EMR systems, privacy legislation, clinical workflows, and other relevant technologies.
• Build organizational capacity for quality improvement, data analysis, and system utilization through education and coaching.
• Promote a learning orientated culture that supports innovation, adaptability, and professional growth.

Leadership & People Management

• Provide strategic leadership, mentorship, performance management, and professional development for a team of four direct reports. (QI, IT, Workplace Support/Training)
• Foster a collaborative, inclusive, and high-performing team environment.
• Set clear objectives, monitor outcomes, and support staff in individual and team goals.
• Manage departmental budgets, prioritizing IT infrastructure, training, and QI initiatives.
• Contribute to organizational planning and decision making as a member of the leadership team.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Health Informatics, Business Administration, or related field. Masters preferred.
• 3 – 5 years of progressive management experience, ideally within a Alberta Primacy Care Network (PCN), Community Health Centre (CHC), or Alberta Health Services (AHS) environment.
• Proven track record of managing a team, minimum 2 years of direct supervisory experience.
• Strong practical knowledge of Lean, Six Sigma, or Institute for Healthcare Improvement (IHI) methodologies. 
• Solid understanding of IT infrastructure, vendor contract management, and Electronic Medical Records (EMR) systems.
• Strong negotiation skills to hold external IT contractors accountable to their Service Level Agreements (SLAs)
• Able to translate raw health data into a narrative that clinicians and executives understand.

Preferred:

• Certified Professional in Healthcare Quality (CPHQ) or Lean Six Sigma, green/ black belt.
• Deep familiarity with Alberta Health Information Act (HIA) and privacy impact assessments (PIAs)

Benefits:

At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:

• Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.
• Benefits available to all permanent, full-time employees after a defined waiting period:
• Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius
• Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.
• Lifestyle Spending Account: Wide variety of options available to spend an annual allowance
• Group Retirement Savings Plan

Equal Opportunity Employer

Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request.

Land Acknowledgement

Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.