Category

Operations & IT Infrastructure

Job Id

429977

Req Id: 429977

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

The Bell AI Fabric team is at the forefront of bringing cutting-edge AI solutions to the Canadian market. As we scale our partnerships and customer engagements, the need for seamless operational execution has become critical. Reporting to the Sr. Manager, Product Management, the Senior Product Operations Manager will be the backbone of our operational processes.

This role is critical to ensuring product readiness across our AI Fabric portfolio. As new AI solutions and partners are integrated into our ecosystem, you will ensure that all operational processes are in place to deliver a seamless sales and customer experience. If you’re passionate about process management and thrive in a fast‑paced, high‑stakes environment, this role offers a unique opportunity to make a meaningful impact on Bell’s AI ambitions.

Key Responsibilities

• Drive Product Readiness: Coordinate with product, sales, legal, and other core teams to ensure all operational dependencies are met and processes are streamlined prior to the go-to-market launch of new partner solutions.
• Process Management: Design, implement, and continuously optimize our quote-to-cash and sales processes to support the AI Fabric business.
• Deal Support: Coordinating with our contracting and legal teams to provide deal support on contracting and resale agreements, including identifying necessary agreements and terms for various partnerships and key deals.
• Contract Lifecycle Management: Track the negotiation process for all partner and customer contracts, ensuring that all business and legal stakeholders provide timely reviews and edits to meet deadlines.
• Partner Performance Tracking: Maintain a comprehensive tracking and reporting system for all AI Fabric partnerships to ensure transparency and accountability across all teams.

Critical Qualifications

• 5-7 years of experience in a Product Operations, Sales Operations, Deal Desk, or a similar role, preferably within a B2B technology, telecommunications, or AI-native company.
• Strong proficiency with enterprise CRM and back-office technologies. Experience with Salesforce and an understanding of quote-to-cash (Q2C) workflows is highly desirable.
• Exceptional organizational skills and a keen attention to detail; you're someone who can manage multiple complex projects without letting a single thread drop.
• Excellent stakeholder management and communication skills. You can translate complex legal and business requirements into clear, actionable tasks and timelines.
• Familiarity with contract lifecycle management principles and the administrative aspects of tracking legal agreements.
• A bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.
• Familiarity with AI tools (e.g. chatbots) is a bonus but not strictly required.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 05/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.