About ALPHA IT

ALPHA IT is one of Vancouver Island?s fastest-growing MSPs, supporting municipalities, First Nations, and small to mid-sized businesses with reliable, secure, and practical IT solutions.

Position Overview

This role is primarily focused on network and infrastructure project delivery, designing, deploying, and improving client environments.

You will lead and execute projects such as network builds, firewall upgrades, VoIP deployments, and connectivity solutions (e.g., site-to-site VPNs, wireless solutions, and Starlink deployments).

In addition to project work, you will occasionally support escalations, tickets, and help desk operations, especially for complex networking and infrastructure issues.

This role also requires the ability to train end users and client staff, particularly during projects such as VoIP deployments, where clear guidance and adoption support are critical.

This is a hands-on role that requires strong technical skills, ownership of outcomes, and clear communication with both clients and internal teams.

What You?ll Do

• Lead network and infrastructure projects (firewalls, switches, VPNs, wireless)
• Deploy and support VoIP systems
• Build and improve client networks (VLANs, routing, security, connectivity)
• Deliver end-user training during projects (especially VoIP rollouts)
• Support escalations and assist with tickets when required
• Work onsite and remotely across client environments
• Document work clearly and follow best practices

What We?re Looking For

• Strong networking experience (firewalls, routing, VPNs, wireless)
• Experience with VoIP systems
• Comfortable leading projects independently
• Able to explain technical solutions and train clients/end users
• Willing to travel to client sites when required (~25%)
• MSP experience preferred

Requirements

• 5+ years IT experience
• 3+ years in an MSP environment (preferred)

Assets

• Server administration experience (Windows Server, AD, DNS, DHCP)
• Microsoft 365 experience (Exchange Online, SharePoint, Teams, Intune, etc.)
• Certifications CCNA, CompTIA Network+ / Security+, SonicWall or firewall certifications, Microsoft (Azure / Security / Identity)
• Experience with municipalities or First Nations communities is an asset

Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Courtenay, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please outline the IT project deployment that you are most proud of.

Experience:

• IT support: 5 years (required)
• MSP: 3 years (required)

Location:

• Courtenay, BC (required)

Willingness to travel:

• 25% (required)

Work Location: In person