Demonstrated experience working as an Organizational Change Manager on at least 1 complex technology/software application project. Experience developing change management deliverables (e.g., Change Strategy and Plans, Readiness Assessment, Resistance Management Plan, Change Impact Analysis, Impact Assessments, etc) Experience developing effective communication materials for stakeholders. Demonstrated experience working as an Organizational Change Manager on at least 1 project in a large organization or public service environment, impacting 100+ staff. Experience defining and measuring project change success metrics and progress. Experience developing and delivering communications and presentations at multiple levels of an organization. (eg. Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users) Experience developing effective communication deliverables (e.g., communication plans, schedules and strategies, etc). Experience fostering effective working relationships with leadership and stakeholders. Experience in change risk management. Experience working with or testing Microsoft Dynamics 365 solutions (CRM, Finance) or similar platforms. The proposed resource must meet or exceed one of the following combinations of experience: Change Management certification or accreditation (e.g., Prosci, or similar) from a recognized issuing body and 8 years related experience.

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