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Technical Business Analyst - Open to applicants located in Toronto or Vancouver

 

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

 

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

 

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented. 

 

To learn more about Corporate Traveler please click HERE [https://www.corporatetraveler.us/en-us/careers]

 

About The Opportunity

 

Flight Centre Travel Group is looking for a driven and detail-oriented Technical Business Analyst to join our team and play a key role in delivering impactful technical solutions. In this role, you will bridge the gap between business needs and technical delivery, owning the design and coordination of small to mid-sized projects. You’ll collaborate across multiple teams, influence solution design, and ensure successful delivery from concept to completion. This is an exciting opportunity to work with diverse stakeholders and make a measurable impact across the business.

 

Key Responsibilities

• Translate business problems into clear, actionable technical requirements and user stories • Lead the design, coordination, and delivery of small to mid-level technical projects • Perform business and systems gap analysis, and build detailed workflows • Facilitate meetings, lead discussions, and drive consensus with stakeholders • Coordinate all aspects of project delivery, ensuring timelines and objectives are met • Document project scope, requirements, and updates using standardized templates • Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams • Assess and communicate project goals, benefits, and ROI/LOE estimates • Identify and document system, business, and development dependencies • Work collaboratively across technical and non-technical teams • Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history • Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools • Utilize independent judgment to lead projects with minimal supervision • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

 

Experience & Qualifications

• Proven experience as a Technical Business Analyst or similar role • Strong experience translating business requirements into technical documentation (User Stories, BRDs) • Experience with project coordination and delivery in a technical environment • Solid understanding of ROI and level of effort (LOE) estimation • Knowledge of Sabre system including bookings, shopping, and PNR management • Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.) • Ability to analyze cross-functional impacts across multiple business areas • Strong analytical, organizational, and problem-solving skills • Excellent verbal and written communication skills • Experience facilitating stakeholder meetings and workshops • Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote) • Ability to work independently and collaboratively in fast-paced environments

• Multilingual (English/Spanish) is a plus

• Ability to identify and evaluate opportunities to leverage AI and automation solutions to improve business processes, enhance user experiences, and drive operational efficiencies.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

 

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Toronto, ON or Vancouver, BC

 

If this sounds like the opportunity you have been waiting for then APPLY NOW.

 

Have questions about this opportunity? Reach out to our recruitment team at  fccareers@flightcentre.ca [fccareers@flightcentre.ca]

 

For this position, we anticipate offering an annual salary of $73,000-$82,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

 

This posting reflects an active vacancy that we are currently seeking to fill.

 

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

 

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

 

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

 

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca [fccareers@flightcentre.ca]

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🏆 Travel Weekly Magellan Awards: Silver Winner (2023) 🌟 GBTA WINiT Top 50 Award Recipients (2018–2025) 💫 CHHR: 5-Star DE&I Employer (2023, 2024) 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024) 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

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