As part of the Market Conduct Compliance & Investigations Team (MCCI), the Senior Compliance Consultant supports key compliance operations by maintaining accurate documentation, managing case intake and triage, and helping analyze regulatory changes and share impacts with relevant business units. This role acts as a liaison for the compliance leadership team and participates in head office meetings as required. The Senior Compliance Consultant also oversees records management, maintains internal platforms such as SharePoint and compliance content on Advisor Portal. In addition to working with teams across different geographies to ensure consistent, high‑quality case logging, this role also supports the business by answering compliance-related questions from internal and external stakeholders.

Position Responsibilities:

• Provide support to the MCCI Managers in the day‑to‑day operations and workflow management of the compliance programs.
• Support the MCCI Global Head and Directors by contributing to the management of compliance‑related projects, strategic initiatives, and other critical activities that advance departmental objectives.
• Review advisor conduct to confirm eligibility for recognition programs, conferences, initiatives, and sales contests, ensuring alignment with market conduct standards and identifying any potential compliance concerns.
• Participate in regulatory compliance monitoring and meetings, assess regulatory changes, share impacts with internal business units, and manage changes that affect MCCI’s compliance programs.
• Accountable for managing Archer Issue Management activities, including completing departmental Market Conduct entries and updating regulatory or industry information as needed.
• Provide administrative and operational support to the team and Senior Management, including planning team forums, scheduling meetings, and supporting various projects and initiatives.
• Assist in validating quarterly reporting metrics, updating required data, and supporting managers in preparing quarterly commentary and statistics related to service level agreements across compliance programs.
• Assist in developing and maintaining consistent policy documentation and procedural guidelines.
• Coordinate the CE Centre accreditation process by organizing timely reviews by the MCCI team, ensuring required updates are submitted promptly, and managing the accreditation and posting of any new content.
• Serve as a contact to internal and external stakeholders, offering guidance on compliance related matters and issues.
• Enhance MCCI’s overall effectiveness by consistently supporting and adhering to the Team Charter.
• Support and promote the Global Compliance theme, vision, and strategy.
• Embrace and foster a high-performance team culture of change, agility, innovation, and continuous improvement, grounded in values of authenticity, trust, connection, collaboration, empowerment, and accountability.
• Actively support annual engagement survey initiatives by partnering with the team to analyze results, advance action plans, and routinely engage in meaningful discussions and refinement of the team charter.
• Promote a strong compliance culture through ongoing education, communication and collaboration.

Required Qualifications:

• Bachelor’s degree or equivalent experience required.
• Proficient knowledge of market conduct regulations (e.g., Insurance Act, Securities Act, OSFI Guidelines, CIRO rules).
• Excellent communication skills, both written and verbal.
• Proven ability to independently and collaboratively manage multiple concurrent projects with diverse timelines and priorities, supported by strong time‑management, organization, and clear communication.
• Proven ability to coordinate and collaborate with onshore and offshore team members operating in different locations and time zones, ensuring smooth communication, alignment of workflows, and timely achievement of joint deadlines.
• Strong business acumen and the ability to assess risk, exercise judgment, and make effective decisions when faced with uncertainty.
• Committed to completing all work with a high degree of accuracy and attention to detail, consistently demonstrating a detail‑oriented approach.

Preferred Qualifications:

• Previous compliance experience in life and health insurance, banking, or securities.
• Completion of industry education (e.g., CLU, Ch. FC, CFP, LOMA, ACS, CAMS) or equivalent working experience
• Experience with compliance monitoring tools and regulatory reporting systems.
• Good knowledge of Manulife products, distribution channels, and associated business processes.
• Strong presentation skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .