Job Description WHAT IS THE OPPORTUNITY? The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director to support the execution and enhancement of Business Continuity Management (BCM) and Operational Resilience strategies across RBC's platforms. In this role, you will drive operational efficiency through process improvements, data-driven reporting, and effective stakeholder engagement—overseeing assessments, third-party evaluations, and team leadership. You'll partner with platform and business unit teams to elevate BCM quality, ensure business consistency, and establish RBC as best-in-class in organizational preparedness and response to disruptions while supporting compliance with regulatory requirements WHAT WILL YOU DO? Execute and support the implementation of BCM and Operational Resilience strategies and procedures within assigned domains Conduct Business Continuity Management assessments and support evaluation of third-party supplier resilience arrangements; coordinate and participate in joint testing activities Provide coaching and advice to BCM advisors and maintain strong working relationships with operational stakeholders, risk experts, and platform leadership to support resilience assessments and continuous improvement Organize and coordinate working groups, advisory sessions, and stakeholder forums to ensure effective collaboration and information sharing Support the identification and implementation of opportunities to enhance BCM processes, leverage technology solutions, and improve operational efficiency Compile operational data, metrics, and progress updates on assigned BCM initiatives; prepare performance dashboards, status reports, and supporting materials for management reviews Assist with data analysis to identify trends, gaps, and opportunities for program enhancement and stakeholder communication Manage team operations and internal communications to ensure effective team functioning and accountability; track action items to completion and maintain team alignment on program objectives Design and maintain communication tools, including RBC Connect, SharePoint, and other collaboration platforms WHAT DO YOU NEED TO SUCCEED? Must have: 7-10 years of experience in Operational Risk, Business Continuity Management, Incident Management, or Operational Resilience within a financial services or large corporate environment Proven ability to manage and organize documentation and records related to governance and compliance Experience facilitating meetings, workshops, or forums, and engaging effectively with senior stakeholders Strong analytical skills to assess governance processes and identify areas for improvement Experience in project management or supporting project teams, including task coordination and timeline management Familiarity with risk management practices and protocols, particularly in governance contexts Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders Bachelor's degree in Finance, Business Administration, Risk Management, or a related field Nice-to-have: MBA, CRM, PMP, GRC, or other related professional designations Detail-oriented mindset with precision in maintaining accuracy and compliance in documentation Experience managing multiple priorities and driving governance initiatives efficiently Ability to develop and maintain relationships with executives, board members, and key stakeholders across the enterprise What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation Leaders who support your development through coaching and mentoring opportunities The ability to make a meaningful impact on organizational resilience and business continuity across one of Canada's leading financial institutions Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office Opportunities to influence governance frameworks and risk management processes at the enterprise level Flexible work arrangements with minimum 3-4 days per week office presence A progressive, inclusive workplace culture aligned with RBC's values: Client First, Collaboration, Accountability, Diversity & Inclusion, and Integrity Job Skills Analytical Thinking, Business Continuity, Business Management, Communication, Continuous Improvement, Crisis Management, Facilitation, Operational Resilience, Operational Risks Additional Job Details Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CHIEF LEGAL & ADMIN OFFICE GRP Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-24 Application Deadline: 2026-07-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.