Health & Safety Operations Coordinator We are seeking a highly organized and analytical Health & Safety Operations Coordinator to join our Occupational Health & Safety (OHS) team. This role plays a critical part in supporting operational effectiveness, enhancing service delivery, and contributing to continuous improvement initiatives through data-driven insights. The successful candidate will thrive in a dynamic, fast-paced environment and possess strong planning, reporting, and operational support capabilities, along with a commitment to delivering exceptional health and safety solutions to our clients.

You will be working full-time in office in Downtown Toronto, off King and Union station.

Key Responsibilities As a Health & Safety Operations Coordinator, you will: Prepare and maintain operational reports to monitor productivity, service level agreement (SLA) performance, and resource capacity. Provide overflow support for the Health & Safety Advice Line by collecting and documenting key client information to facilitate timely and effective guidance. Support scheduled client outreach activities to maintain high service standards and strengthen client relationships. Coordinate and administer key health and safety applications and programs for large-scale clients, ensuring compliance, efficiency, and customer satisfaction. Assist with the planning, coordination, and execution of internal health and safety initiatives and programs. Monitor additional service offerings to ensure alignment with established project timelines and implementation roadmaps. Support the technical team with research, development, and enhancement of health and safety programs, resources, and documentation. Manage registrations for approved health and safety training programs. Assist the field consultancy team with scheduling and resource coordination to ensure efficient service delivery. Support the fulfillment and resolution of client requests in a timely and professional manner. Perform additional duties and projects as required. Qualifications & Experience Post-secondary diploma or degree, preferably in Occupational Health & Safety or a related field. Experience working in a fast-paced, client-focused environment. Strong ability to manage competing priorities, work under pressure, and meet deadlines. Experience using workforce management systems and CRM platforms (such as Salesforce) is considered an asset. Skills & Competencies Strong analytical thinking and problem-solving abilities, with sound judgment and decision-making skills. Ability to work both independently and collaboratively within a team environment. Excellent organizational and time management skills. Professional written and verbal communication skills across multiple channels, including email, phone, and video conferencing. High level of computer proficiency and technical aptitude. Ability to adapt and perform effectively in a fast-paced environment. Strong research and information-gathering skills. Exceptional attention to detail and commitment to accuracy.

Perks and Benefits Day off on your birthday Enhanced Benefits with Health and Dental Coverage We offer a Registered Retirement Savings Plan (RRSP) Matching Program Downtown Location Vacation Days increase after 2 and 5 years’ service