• Reporting to the Chief Customer Officer, this role is responsible for leading the Delivery Excellence function to ensure that programs are set up and executed with discipline, technical integrity, and proactive risk management. This role is responsible for maintaining delivery standards and providing independent oversight
• Own and operationalize delivery excellence across Zafin’s portfolio globally
• Monitor best-in-class delivery practices, governance, and execution standards
• Define and embed delivery frameworks, governance, and execution playbooks
• Establish quality gates and go/no-go readiness criteria
• Ensure programs are started right — scope, solution design, delivery approach
• Implement delivery health and performance metrics across programs
• Continuously improve delivery practices, tools, and ways of working
• Embed a culture of accountability, quality, and disciplined execution
• Define and operationalize consistent delivery risk management practices
• Provide visibility into risks across all strategic programs
• Implement structured risk reviews, quality gates, and readiness checks at key milestones
• Ensure early identification of risks through disciplined setup and governance
• Drive clear ownership and follow-through on mitigation actions
• Identify recurring risk patterns and implement portfolio-level improvements
• Mentor and elevate Delivery Executives and Senior Directors across the organization
• Set the standard for execution rigor, accountability, and delivery excellence
• Lead executive-level conversations with clients and internal stakeholders
• Confidently challenge assumptions, ask tough questions, and guide critical decisions
• Coach delivery leaders on program setup, planning, and governance
• Strengthen execution discipline across scope, timelines, and stakeholder management
• Improve risk identification, escalation, and mitigation practices
• Guide decision-making on delivery approach, trade-offs, and issue resolution
• Support leaders in stabilizing and recovering at-risk programs
• Reinforce consistent delivery standards and accountability across engagements
• Conduct deep-dive reviews of program setup, architecture, and delivery approach
• Enforce quality gates across design, build, testing, and deployment phases
• Govern go/no-go readiness for major milestones and go-live events
• Guide teams on execution strategy and key delivery decisions
• Influence deal shaping and solutioning to ensure deliverability
• Leads a small, high-impact delivery excellence function
• Operates across a portfolio of strategic programs
• Partners closely with Delivery, Product, Engineering, Cloud, and Sales

Benefits

• Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations, and various types of paid leave
• Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
• Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game- A seasoned delivery leader with experience leading complex, banking technology transformations. Someone who brings credibility, judgment, and presence, is known for seeing around corners, and challenging constructively
• Bachelor’s degree required; advanced degree preferred
• Experience working with senior client stakeholders, including C-suite
• 15+ years of experience in banking, financial services, or enterprise software delivery
• Experience in core banking, pricing/billing platforms, or modernization programs
• Track record of stabilizing or improving at-risk programs
• Proven track record leading large-scale, complex technology implementations
• Strong understanding of solution architecture and integration patterns
• Deep expertise in end-to-end program delivery and SDLC
• Ability to identify risks and gaps early and challenge constructively Leadership Without Authority
• Executive presence and credibility
• Drives accountability without direct ownership of all programs
• Ability to influence across Delivery, Product, and Engineering organizations
• Proven ability to mentor delivery leaders
• Elevates organizational capability through structure, guidance, and feedback
• Builds a culture of continuous improvement and delivery excellence