Status

Temporary Full-Time

Temporary - Approximate length of assignment, in months

24

Type of Position

a Replacement

Start Date

immediate

Salary

Annually

Salary Grade

$137,660.00 - $161,925.00

Department

York Region -> Corporate Services -> Digital & Customer Experience

Location

Digital Data Technology and CX - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
Hybrid work opportunities may apply - CA

Job Description (E)

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

York Region is embarking on a Digital and Customer Experience transformation journey to help ensure our practices, systems, decisions and digital experience always prioritize the customer – whether it’s a resident, business owner, visitor or employee. This position leads the planning, management, and delivery of enterprise-wide customer experience and digital platform transformation initiatives, including a Salesforce transformation, from initiation through implementation and transition to operations. The role provides overall program and project leadership, overseeing scope, schedule, budget, risks, and dependencies to ensure disciplined execution, organizational readiness, and measurable outcomes. The position provides direct leadership to a project team, ensuring effective resourcing, performance, and alignment to project objectives, while maintaining strong cross-department engagement and delivery accountability throughout the lifecycle of complex transformation initiatives.

WHAT YOU'LL BE DOING

• Leads all aspects of project planning and management; provides direction, guidance and support in the development and implementation of project plans, and policies and procedures ensuring consistency and alignment of all plans with the Customer Experience (CX) and Digital Transformation vision and strategy.

• Monitors projects to identify and mitigate risks and issues, and track actions, to deliver solutions with high quality and usable outcomes on time and budget.

• Manages effective internal and external project communications with stakeholders, Regional staff, vendors, and other government agencies as required to ensure broad awareness and understanding of impacts and outcomes of projects.

• Identifies problems and consults with key stakeholders to develop options and then select and implement the most appropriate solution.

• Liaises with other sections in order to define technology needs required for design, development and implementation of systems initiatives; and to provide sound, operational, cost effective and sustainable solutions to meet CX objectives.

• Manages the coordination of user requirements, system design, prototypes and documentation, and the modification and implementation of systems and associated standard operating procedures

• Responsible for the evaluation, selection and acquisition of hardware, software, and vendor resources while adhering to budgets; develops solutions in accordance with ITS Enterprise Architecture.

• Implements, maintains, and renews appropriate vendor support contracts and purchase requisitions required to ensure a high level of systems availability.

• Works as part of a multi-disciplinary team contributing to strategic plans, implementation plans, and ongoing support of CX and Digital Transformation initiatives within the Region.

• Participates in Branch and Department business planning and budget preparation/forecasting activities as required.

• Contributes to corporate-wide technology objectives and ensures that requirements are evaluated, planned, implemented, and maintained.

• Supervises staff, including recruitment, selection, hiring, assigning work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.

• Schedules staff, assigns work, monitors work flow, and makes recommendations for efficiencies and improved customer service.

• Participates on divisional, departmental and regional committees, task forces and focus groups as directed.

• Develops and maintains effective relationships with functional areas to promote and leverage partnership opportunities and collaboration with internal resources.

• Manages information in accordance with legislation and corporate standards.

• Performs other duties as required in accordance with Branch and Department objectives

WHAT WE'RE LOOKING FOR

• Successful completion of a University Degree in Information Technology or Computer Science or equivalent approved combination of education and experience.
• Minimum five (5) years experience in information systems project management implementation and support working on large corporate projects, including demonstrated minimum of two (2) of direct supervisory experience.
• Demonstrated experience with the assessment of technology and end user needs to recommend solutions that are in line with the Region’s strategic direction.
• PMP (Project Management Professional) or equivalent experience.
• Knowledge of trends in the use of current information technology specific to user department applications and the Region’s current operating environment, project management tools and relational databases.
• Knowledge of leading-edge designs and technologies such as Internet and Intranet design, web services, Java, Cisco, Nokia, Sun etc. and object programming, wireless networking, public key infrastructure, application integration and collaborative computing.
• Knowledge of collective agreement administration and labour relations principles and practices.
• Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, teamwork, initiative/self management and accountability, and flexibility/adaptability.
• Management competencies including results/achievement focus, human resources management, leadership, financial management, business planning, decision making/judgement, representation and professionalism and job knowledge.
• Demonstrated project management skills specific to project budgeting, scoping, planning, configuration, testing and final delivery, including problem solving and resolution skills.
• Demonstrated interpersonal and communication skills to provide technical and system process information to varied audiences.

Council Approval Date

Scheduled Weekly Hours

35

Scheduled Shifts

0830-1630

Operational Hours

Close Date

May 27, 2026

of Hires Needed

1

Union

Non Union Staff

Please apply online by 5:00PM EST of the closing date indicated above.

All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.