About the role
Title: ServiceNow Technical Advisor Work Hours: Full-Time (37.5 hours per week) Duration: 18 months Security Clearance: Consultant must have the ability to obtain: Reliability Status (required) – processed by the CLIENT if selected to hire ) (Consultant must reside in Canada for a minimum of 5 years to be eligible to apply for Bank of Canada Secret Security Clearance.) Work Location: Remote
JOB DESCRIPTION: The Consultant will be responsible for providing the following Services to the Bank: Under the direction of the Assistant Director of Service Management Platform: • Perform ServiceNow Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap • Participate in business process redesign workshops • Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements • Establish a technical project plan with key milestones and provide status updates • Create ServiceNow epics and stories • Document key technical decisions, issues, and enhancements through the entire development lifecycle • Assist the project team in resolving technical issues • Report on development work progress • Collaborate with the support team to ensure transition from development to operation • Provide technical guidance and expertise to various stakeholders throughout the project lifecycle • Communicate effectively and collaborate with project team members and key stakeholders across all phases of the project • Perform ServiceNow SAM Pro feasibility assessments and develop roadmap • Facilitate and participate in business process redesign workshops • Facilitate and contribute on the prioritization of functional and technical requirements • Other related activities and deliverables as required
Required Qualifications & Skills: The Consultant should have the following qualifications and skills: • University degree or college diploma in business administration, statistics, or a related field • A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations • A minimum of three (3) years of recent demonstrated experience with ServiceNow SAM Pro related projects • Demonstrated hands-on experience configuring and working with the ServiceNow Software Asset Management Professional (SAM Pro) module • Demonstrated experience designing and configuring ServiceNow solutions based on business and technical requirements • Demonstrated experience supporting the ServiceNow development lifecycle (design, build, test, deployment, and transitioning to operations)
Additional Qualifications: The following will also be considered: • Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure • Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks • Demonstrated experience working and leading discussions with a broad set of stakeholders
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About the role
Title: ServiceNow Technical Advisor Work Hours: Full-Time (37.5 hours per week) Duration: 18 months Security Clearance: Consultant must have the ability to obtain: Reliability Status (required) – processed by the CLIENT if selected to hire ) (Consultant must reside in Canada for a minimum of 5 years to be eligible to apply for Bank of Canada Secret Security Clearance.) Work Location: Remote
JOB DESCRIPTION: The Consultant will be responsible for providing the following Services to the Bank: Under the direction of the Assistant Director of Service Management Platform: • Perform ServiceNow Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap • Participate in business process redesign workshops • Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements • Establish a technical project plan with key milestones and provide status updates • Create ServiceNow epics and stories • Document key technical decisions, issues, and enhancements through the entire development lifecycle • Assist the project team in resolving technical issues • Report on development work progress • Collaborate with the support team to ensure transition from development to operation • Provide technical guidance and expertise to various stakeholders throughout the project lifecycle • Communicate effectively and collaborate with project team members and key stakeholders across all phases of the project • Perform ServiceNow SAM Pro feasibility assessments and develop roadmap • Facilitate and participate in business process redesign workshops • Facilitate and contribute on the prioritization of functional and technical requirements • Other related activities and deliverables as required
Required Qualifications & Skills: The Consultant should have the following qualifications and skills: • University degree or college diploma in business administration, statistics, or a related field • A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations • A minimum of three (3) years of recent demonstrated experience with ServiceNow SAM Pro related projects • Demonstrated hands-on experience configuring and working with the ServiceNow Software Asset Management Professional (SAM Pro) module • Demonstrated experience designing and configuring ServiceNow solutions based on business and technical requirements • Demonstrated experience supporting the ServiceNow development lifecycle (design, build, test, deployment, and transitioning to operations)
Additional Qualifications: The following will also be considered: • Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure • Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks • Demonstrated experience working and leading discussions with a broad set of stakeholders