Project Manager/Leader – Senior (ServiceNow/ITSM exp)

Toronto, ON
Hybrid
Posted Oct 20, 2026
1 position

$100–$105 / hour

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Employment type: Contract
Experience level: Senior · 5+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Assess current-state processes and develop future-state ITSM operating models, governance frameworks, process improvements, and service management practices. Design and implement ServiceNow integrations, and establish and support enterprise release governance, including planning, coordination, risk assessment, and post-release reviews.

Job details

Job Role: Project Manager/Leader – Senior (ServiceNow/ITSM exp) Location : Toronto, ON/Hybrid Position Type : Contract Role Start Date 2026-11-16 End Date 2027-05-14 Hybrid: Up to 3 days Onsite Public Sector Experience: Preferred Ideal Candidate Rate: CAD 100-105/Hr (Depending upon the experience) Certifications Required: ServiceNow Certified System Administrator (CSA) Must Have: Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices. Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems. Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities. Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews. Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies. Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

What you’ll do

Requirements

Requires at least five years of hands-on ServiceNow experience in configuration, customization, administration, and ITSM implementation, along with experience designing integrations and supporting enterprise release governance. A ServiceNow Certified System Administrator certification is required; public sector experience is preferred.