Program Manager Community Programs

Job summary

The Program Manager provides leadership in the development, delivery, and evaluation of newcomer settlement and integration services. They are responsible for staff supervision, program quality assurance, financial management, and fostering community partnerships.

Job details

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong. When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too. About the Role: This position provides effective leadership in the development, delivery, and evaluation of newcomer settlement and integration services in the Wood Buffalo region. The Program Manager is responsible for ensuring high-quality, client-centered programming that supports newcomers in successfully adapting to life in Canada through access to information, referrals, community connections, employment readiness, and settlement supports. The successful candidate will provide leadership and oversight of program operations, facility operations, staff supervision, service quality, contract compliance, data analysis and reporting and the achievement of funder and organizational outcomes. This role is responsible for assessing and continuously improving program quality, implementing quality assurance processes, and ensuring programs and services meet internal standards and applicable external regulatory and funding requirements. The Program Manager works collaboratively with YMCA program teams, leadership, funders, community partners, and other stakeholders to identify emerging needs, strengthen partnerships, develop strategies to enhance program outcomes, and support the growth and sustainability of services in the community. The successful candidate must be able to work the occasional evenings/weekends when required to meet project deadlines, program support, meetings and or special events. Responsibilities: Staff Support and Supervision * Recruit, orientate and train staff. * Supervise direct reports by providing direction, guidance, and coaching. Program Management and Oversight * Provide leadership and vision to program service delivery. * Ensure and conduct stakeholder engagement to establish programming and services that meet current and emerging community needs. * Monitor program implementation and outcomes against established objectives and indicators to ensure that services are delivered effectively and meet standards. * Ensure that program monitoring and evaluation processes are ongoing and that any necessary adjustments are made to improve performance. Quality Assurance and Reporting * Ensure the effective use of the database system and other statistical tracking forms. * Collect, analyze, and report on both qualitative and quantitative data to assess program performance and outcomes. * Prepare and present detailed reports, including findings, recommendations, and improvement plans, to management, funders, and other stakeholders. * Ensure adherence to quality standards and compliance with applicable laws, regulations, and industry guidelines. * Conduct regular audits and reviews to assess program quality and suggest necessary improvements. Financial and Resource Management * Develop, manage and monitor approved budgets to meet contractual obligations and financial targets to achieve effective and efficient operations. * Contribute to forecasting activities, proposal development and reporting Facility Management * Collaborate with Asset to ensure timely and effective completion of facility tasks, refurbishment and capital projects. Qualifications: * University degree in Human Services or related field. * 5+ years of directly related professional experience in community programming delivery, service management and administration. * 3+ year’s experience supervising staff. * Experience in community collaboration and partnership. * Demonstrated skills and knowledge in program development and management, facility management. * Ability to work independently and manage multiple projects and deadlines. * Proficiency with Microsoft Office and other forms of technology. * Strong collaboration, project management and organizational skills. * Flexibility to work evenings and/or weekends, including on-call responsibilities, where necessary. * Valid driver’s license and access to a reliable vehicle required. Why work for the YMCA? The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities. Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors. Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success. If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs. In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required. The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

What you’ll do

The Program Manager provides leadership in the development, delivery, and evaluation of newcomer settlement and integration services. They are responsible for staff supervision, program quality assurance, financial management, and fostering community partnerships.

Requirements

Candidates must hold a university degree in Human Services or a related field and possess at least 5 years of professional experience in community programming. Additionally, 3 years of staff supervision experience and a valid driver's license are required.

Listed skills

• Quality assurance · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program management
• Staff supervision
• Community engagement
• Budget management
• Data analysis
• Quality assurance
• Reporting
• Project management
• Facility management
• Strategic planning
• Stakeholder engagement
• Leadership
• Communication
• Microsoft Office
• Contract compliance
• Program Implementation
• Workplace Inclusivity
• Quantitative Data Analysis
• Database Systems
• Proposal Development
• Organizational Skills
• Positivity
• Resilience
• Valid Driver's License
• Contract Compliance
• Program Development
• Data Analysis
• Budgeting
• Auditing
• Mental Health
• Management
• Child Protection
• Facility Management
• Facility Operations
• Settlement
• Forecasting
• Human Services
• Innovation
• Project Management
• Operations
• Program Management
• Quality Assurance
• Quality Management
• Coaching
• Resource Management
• Service Management
• Stakeholder Engagement
• Collaboration

Job areas

• Social Services
• Management & Leadership
• Administrative
• Community Program Manager
• Residential Community Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers