Senior Project Manager, Payvider Operations

Job summary

Lead complex, high-stakes healthcare system implementations including EMR, health benefits, and pharmacy systems. Manage project lifecycles, budgets, and diverse matrixed teams while presenting actionable insights to senior leadership.

Job details

Description Our team and what we'll accomplish together As a Senior Project Manager on the TELUS Health Payvider Operations Project Management team, you'll lead complex, high-stakes healthcare system implementations that directly impact customers across Canada. You’ll manage large-scale projects in our Electronic Medical Records (EMR) space, Health Benefits Management initiatives, and/or Pharmacy system deployments, working independently to drive projects from business case and project charter through project planning with flexibility to develop your own framework. Your leadership will be critical for successful project delivery, working alongside a collaborative, values-driven team committed to continuous improvement and excellence. What you'll do Lead complex projects in our Payvider Operations portfolio - whether EMR, Health Benefits Management, or Pharmacy system implementations; working independently but overseeing a team to develop project charters, creating business cases, managing schedules, budgets, and risk with minimal supervision while escalating strategically when needed Present to senior leadership with confidence and clarity, translating complex technical and project information into actionable insights that drive decision-making across client and internal stakeholders Manage diverse, matrixed project teams (Business Analysts, Data Analysts, Clinical teams, Communications, vendors) through facilitation and mentorship, ensuring alignment across internal TELUS teams and external client organizations Champion standardized project management methodologies, tools, and collaborative platforms while driving delivery excellence and mentoring functional team members Manage and analyze complex reporting and ensure implementations deliver tangible benefits to TELUS Health and customers Develop highly effective project communications (infographics, briefing notes, executive reports) tailored to diverse audiences, from client-facing comms to executive leadership/Steerco updates Qualifications What you bring Bachelor's degree in Business, Computer Science, Healthcare, or a related field Project Management Professional (PMP) certification Minimum 5+ years of progressive project management experience with demonstrated expertise in project management principles, tools, and methodologies Minimum 5+ years leading large-scale, complex healthcare system implementations (EMR, clinical systems, health benefits platforms) through full project lifecycle including sustainability planning Proven ability to work independently with minimal supervision, managing multiple competing priorities under pressure and meeting firm deadlines Advanced proficiency in healthcare system implementations with demonstrated understanding of health systems, operational complexity, and patient care impact Strong leadership skills including decision-making, influencing without formal authority, and managing stakeholder expectations in matrixed environments Demonstrated expertise in managing ambiguity and applying change management and systems thinking methodologies Ability to communicate complex information clearly to diverse audiences—from clinical staff to senior leadership Great-to-haves Graduate degree in Business Administration, Healthcare Management, or a related field Advanced training or certification in change management and implementation science Bilingual capability (English and French) Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

What you’ll do

Lead complex, high-stakes healthcare system implementations including EMR, health benefits, and pharmacy systems. Manage project lifecycles, budgets, and diverse matrixed teams while presenting actionable insights to senior leadership.

Requirements

Requires a Bachelor's degree and a PMP certification with at least 5 years of progressive project management experience. Candidates must have demonstrated expertise in large-scale healthcare system implementations and managing complex stakeholder environments.

Listed skills

• Change Management · Preferred
• Mentorship · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Risk Management · Preferred
• Business analysis · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• Healthcare System Implementation
• Electronic Medical Records
• Health Benefits Management
• Pharmacy Systems
• Stakeholder Management
• Budget Management
• Risk Management
• Change Management
• Systems Thinking
• Leadership
• Mentorship
• Strategic Communication
• Data Analysis
• Business Analysis
• Project Lifecycle Management
• Communication
• Operations
• English Language
• Decision Making
• Continuous Improvement Process
• Business Administration
• Project Delivery
• Dealing With Ambiguity
• Computer Science
• Systems Development Life Cycle
• Project Planning
• Health Administration
• Multilingualism
• Bilingual (French/English)
• Project Management Professional Certification
• Business Case
• Electronic Medical Record
• Expectation Management
• System Implementation
• Infographics
• Project Communications
• Benefits Management
• Project Charter
• Clinical Systems And Networks
• Sustainability Planning

Job areas

• Management & Leadership
• Healthcare
• Technology
• Consulting
• Data & Analytics
• Operations Project Manager
• Project Manager (General)
• Management and Organization Analysts
• Project Management Specialists

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