Senior Project Manager - IT

Some of what you will do: The Senior Project Manager is accountable for the end-to-end delivery of complex projects, leveraging established methodologies and best practices. This role oversees all phases of the project lifecycle, ensuring solutions are delivered on time, within scope, and aligned with business objectives. Responsibilities include risk management, resource coordination, and stakeholder engagement. This role requires experience delivering initiatives within retail, print, and B2B environments, with an understanding of customer-facing technology, commercial operations, and enterprise service models. The Senior Project Manager must be a polished communicator, comfortable presenting to and influencing executive leadership, including Steering Committees and senior business stakeholders. Specifically, You Will: * Provide leadership for one or more complex, high-impact projects, utilizing established project lifecycle methodologies and best practices. * Balance and manage stakeholder expectations regarding project scope, schedule, budget, and risk, proactively identifying and mitigating potential issues. * Ensure project objectives align with Staples’ overall business strategy and IT technology vision. * Develop, maintain, and execute comprehensive project plans that deliver expected results. * Lead and collaborate with virtual, cross-functional teams, including IT, business, and third-party partners, fostering alignment and promoting Staples’ values. * Identify, manage, and coordinate project resources, ensuring clear roles, responsibilities, and accountability. * Mentor and guide project team members to develop their skills and capabilities, promoting a culture of continuous learning and professional growth. * Communicate project status, risks, issues, and changes effectively to all relevant stakeholders. * Oversee project financials, including cost estimates, forecasts, and monitoring actual spend against budget. Some of what you need: * BS/BA degree or equivalent (MBA an asset). * PMP certification required. * Strong understanding of Retail, Print Services, and B2B operating models, including customer order management, fulfillment workflows, and service-level expectations. * Executive presence with demonstrated ability to communicate complex technical and financial information clearly to senior leadership audiences. * Experience managing initiatives that impact customer-facing systems and enterprise commercial platforms. * 7+ years of experience in an IT organization required with demonstrated track record of delivering projects in Retail, Print or B2B environments. * Demonstrated success in working within cross functional teams and effective project management and analytical/decision-making skills. Physical demands/working conditions: * Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy. Some of what you will get: * Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning & Development programs * And more... #MakeAnImpact We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

The Senior Project Manager is responsible for the end-to-end delivery of complex IT projects within retail, print, and B2B environments. This includes managing project lifecycles, overseeing financials, and coordinating cross-functional teams to align with business strategy.

Candidates must have a bachelor's degree, PMP certification, and over 7 years of IT experience in retail or B2B sectors. Strong executive presence and the ability to manage customer-facing technology initiatives are essential.

• Associate Discount • Health Benefits • Dental Benefits • RRSP/DPSP • Performance Bonuses • Learning & Development Programs

• Project managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Project Management
• Risk Management
• Stakeholder Engagement
• Resource Coordination
• Financial Oversight
• Executive Communication
• Retail Operations
• B2B Operating Models
• Customer Order Management
• Fulfillment Workflows
• Enterprise Service Models
• Cross-functional Leadership
• Project Lifecycle Methodologies
• Analytical Skills
• Decision-making
• Executive Presence
• Order Management
• Service Models
• Continuous Development
• Accountability
• Project Scoping
• Workflow Management
• Business Objectives
• Curiosity
• Expectation Management
• Artificial Intelligence
• Business To Business
• Decision Making
• Communication
• Forecasting
• Leadership
• Operations
• Order Management Systems
• Project Management Professional Certification
• Project Coordination
• Systems Development Life Cycle
• Service Level
• Business Strategies
• Master Of Business Administration (MBA)
• Coordinating

• Technology
• Management & Leadership
• Retail
• Consulting
• Logistics
• IT Project Manager
• IT Project Manager (General)
• Information and Communications Technology Service Managers
• Information Technology Project Managers
• Computer Occupations, All Other

Minimum education

Professional degree

Minimum experience

7+ years

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week