Program Manager

Job summary

The Program Manager will lead strategic account planning, business development, and customer relationship management to drive business growth and achieve revenue targets. They are responsible for overseeing project execution, coordinating with global delivery teams, and serving as the primary point of contact for customer communications and escalations.

Job details

Job Description for Program Manager: Customer relationship management by strategic account planning, business development, and customer satisfaction. In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth. Responsible for achieving revenue targets per budget and business ask. Map current/new customers to various business groups for account mining Regular follow-up with customers on the new opportunities Work on proactive business proposals along with delivery and sales Preparing business case for new projects, presenting viable proposals for approval Pursue with customers for approval of business proposals till PO is issued Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires Interfacing with the global delivery teams to ensure quality and timely program execution. In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions. Reviewing any customer escalations and coordinating with offshore for quicker resolution Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc. Responsible for overall Project status and communications with customer managers as a Single Point of Contact Project scoping and helping customers in drafting SoWs/proposals. Cover Delivery visit meetings and compile and follow up actions till closure. Position Requirements: Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage. Thorough understanding of project/program management techniques and methods with PMP or CSM certification 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers. Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis. Excellent problem-solving ability and verbal and written communication and presentation skills. Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs This job requires travels to customer sites

What you’ll do

The Program Manager will lead strategic account planning, business development, and customer relationship management to drive business growth and achieve revenue targets. They are responsible for overseeing project execution, coordinating with global delivery teams, and serving as the primary point of contact for customer communications and escalations.

Requirements

Candidates must hold a bachelor's or master's degree in mechanical or aeronautical engineering, with an MBA being an advantage. A minimum of 15 years of experience in managing multidisciplinary projects within the aircraft structures industry, along with PMP or CSM certification, is required.

Listed skills

• Problem solving · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Stakeholder Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Management
• Strategic Account Planning
• Business Development
• Customer Relationship Management
• Project Scoping
• Stakeholder Management
• Team Leadership
• PMP
• CSM
• Engineering Services
• Aeronautical Engineering
• Mechanical Engineering
• Problem-solving
• Communication Skills
• Presentation Skills
• Business Case Development
• Account Planning
• Aerospace Engineering
• Business Case
• Business Proposals
• Customer Service
• Communication
• Sales
• Global Delivery Model
• Problem Solving
• Presentations
• Writing
• Master Of Business Administration (MBA)
• Coordinating
• Certified Scrum Master

Job areas

• Management & Leadership
• Engineering
• Sales
• Customer Service & Support
• Consulting
• Program Manager
• Program Manager (General)
• Policy and Planning Managers
• Managers, All Other