AI-driven customer service transformation with Agentic AI and advanced anti-fraud protection.
Larnaca, Larnaca
Omilia is the global standard for AI-driven customer service transformation. Our native Self-Learning Agentic CX platform revolutionizes how enterprises engage with customers — automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia’s Self-Learning Agentic CX learns from across the entire customer journey — from self-service to live agent interactions — unlocking continuous improvement and breaking the “glass ceiling” of containment that legacy siloed models can’t achieve. Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover Financial Services, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction — all while preserving the human touch where it matters most. LinkedIn Privacy Policy: www.omilia.com/data-protection-notice
On-site · Canada
Lead the end-to-end implementation of enterprise conversational AI solutions for contact centers, managing the full lifecycle from scoping to go-live. Act as the primary client contact and coordinate across internal engineering, professional services, and customer success teams to ensure on-time delivery.
Remote · Canada
The Senior Project Manager will lead the end-to-end lifecycle of enterprise and mid-market conversational AI implementations. They will act as the primary point of contact for clients while coordinating across internal engineering, solutions, and customer success teams.