Risk Project Coordinator

Job summary

The Risk Project Coordinator supports the ITS&BR team by analyzing current state operating workflows and designing target state models to address operational inefficiencies. They also represent the Line 1b team in project gating meetings and document SDLC/Agile processes for GFT initiatives.

Job details

The Risk Project Coordinator in Manulife Group Functions Technology (GFT) IT Security & Business Resilience (ITS&BR) team provides project support for ITS&BR producing and analyzing internal current state operating workflows for GFT Shared Services and assisting in designing the target state operating models by assessing operational inefficiencies. This is a hybrid position requiring 3 days onsite in the Toronto office. Position Responsibilities: Modeling workflows and handoffs across Risk Line 1b teams supporting Group Functions Technology. Defining the interactive model between Risk Line 1b and other Support Service teams. Documenting the SDLC/Agile process and gating requirements for GFT initiatives and incorporating Risk. Representing the Line 1b team in project gating meetings and committees. Required Qualifications: 5+ years of experience in a Project Coordinator, PMO Analyst, Business Analyst, or related role. Experience creating and maintaining process flows, workflows, and diagrams using Microsoft Visio or similar tools; Ability to translate complex processes into clear visual workflows. Knowledge of Project Management Office (PMO) practices, methodologies, and governance processes. Understanding of the Software Development Life Cycle (SDLC). Exposure to Risk Framework Strong organizational, time management, and multitasking skills. Excellent written and verbal communication skills; Strong attention to detail and documentation quality. Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams. Ability to work effectively with cross-functional business and technology teams. Preferred Qualifications: Exposure to project management methodologies such as Agile, Waterfall, or Hybrid delivery models. Familiarity with project governance, issue tracking, and status reporting. Experience supporting risk, compliance, or control-related initiatives including knowledge of risk management concepts and information risk processes When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

What you’ll do

The Risk Project Coordinator supports the ITS&BR team by analyzing current state operating workflows and designing target state models to address operational inefficiencies. They also represent the Line 1b team in project gating meetings and document SDLC/Agile processes for GFT initiatives.

Requirements

Candidates must have 5+ years of experience in project coordination or business analysis with proficiency in process mapping tools like Microsoft Visio. A strong understanding of SDLC, risk frameworks, and project governance methodologies is required for this role.

Benefits

• Health insurance
• Dental insurance
• Mental health support
• Vision insurance
• Short-term disability
• Long-term disability
• Life insurance
• AD&D insurance
• Adoption/surrogacy benefits
• Wellness benefits
• Employee/family assistance plans
• Retirement savings plans
• Pension
• Global share ownership plan
• Paid time off
• Holidays
• Vacation
• Personal days
• Sick days

Listed skills

• Time management · Preferred
• Project Coordination · Preferred
• Risk Management · Preferred
• Documentation · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Agile · Preferred
• Microsoft Office · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project coordination
• Process modeling
• Workflow analysis
• Microsoft Visio
• PMO practices
• SDLC
• Agile
• Risk management
• Governance processes
• Documentation
• Communication
• Time management
• Multitasking
• Microsoft Office
• Cross-functional collaboration
• Issue tracking

Job areas

• Technology
• Finance & Accounting
• Management & Leadership
• Security & Safety
• Consulting

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