Project Manager

Role Description Job Title: Project Manager Work Location: Ontario, Toronto, Canada (Onsite) Job Summary / Role Summary We are seeking a senior level leader who can provide operational and technical oversight across these platforms while serving as the single point of accountability for production support delivery operational performance and support team effectiveness This role is intended to complement the existing AMS team by providing dedicated leadership operational accountability and governance rather than additional development capacity Primary Skills This individual is expected to Lead production support operations triage activities and major incident management across Phoenix QRIS and related integrations Own day-to-day delivery accountability and support outcomes Provide leadership direction and oversight to AMS resources Perform hands-on analysis and troubleshooting of complex production issues when required Drive root cause analysis remediation planning and operational improvements Protect and institutionalize critical application knowledge currently concentrated within key support resources Partner closely with HSB leadership to manage priorities escalations delivery risks and support performance Support knowledge transfer activities and help mature the overall support model Operate independently as a senior technical and operational leader Own executive business and operational communications related to production support activities The ideal candidate will possess strong experience leading complex production support organizations managing legacy and integrated application environments driving operational excellence and establishing clear ownership and accountability within distributed support teams Experience with insurance systems SQL Server environments vendor management and AMS delivery models is strongly preferred This resource must be equally comfortable providing strategic leadership and engaging directly in technical problem solving when necessary Profile requirement Senior operational and technology leader Extensive production support and service management experience Proven experience leading vendor delivered or AMS support teams Strong ownership mindset and delivery accountability Capable of independent execution and decision making Demonstrated ability to lead mentor and elevate support organizations Strong stakeholder management communication and documentation skills Experienced in managing complex business critical application portfolios Secondary Skills Application Portfolio Management Legacy System Modernisation Support Vendor Coordination Other Details Vacancy Type: New Vacancy Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”): Benefits And Perks Comprehensive Medical Plan Covering Medical, Dental, Vision Health Care Spending Account Short Term and Long-Term Disability Coverage Life Insurance Annual vacation and other Paid Leaves Maternity Leave Top Up Pay The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

Provide operational and technical oversight for production support delivery and serve as the single point of accountability for platform performance. Lead triage activities, major incident management, and drive root cause analysis to improve operational excellence.

Seeking a senior operational and technology leader with extensive experience in production support and managing vendor-delivered AMS teams. Must possess strong ownership, stakeholder management skills, and experience with insurance systems and SQL Server environments.

• Comprehensive Medical Plan • Dental • Vision • Health Care Spending Account • Short Term Disability • Long Term Disability • Life Insurance • Annual Vacation • Paid Leaves • Maternity Leave Top Up Pay • Annual Performance-based Bonus

Identified from the job description. Confirm important requirements above.

• Production Support Operations
• Incident Management
• Triage Activities
• Root Cause Analysis
• Vendor Management
• AMS Delivery Models
• Stakeholder Management
• SQL Server
• Application Portfolio Management
• Service Management
• Legacy System Modernization
• Operational Governance
• Technical Troubleshooting
• Strategic Leadership

• Technology
• Management & Leadership
• Consulting
• Software

Minimum experience

10+ years

Apply by

Jan 16, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level