Senior Project Manager

🚀 Senior Project Manager | Enterprise Transformation Program | Hybrid (Waterloo, ON) We're partnering with a leading organization to hire a Senior Project Manager to lead a high-profile transformation initiative focused on claims operations, technology implementation, and vendor integration. This is a unique opportunity for a seasoned delivery leader who thrives in complex environments and enjoys driving large-scale programs from strategy through execution and go-live. 📍 Waterloo, ON (Hybrid - Onsite Tues-Thurs) 📅 9-Month Contract (Sept 2026 - May 2027) 💰 Up to $54/hr + 4% Vacation Pay 🔄 Extension & Permanent Conversion Potential What You'll Be Doing As the Senior Project Manager, you'll be responsible for leading a complex, multi-workstream implementation involving technology, operations, communications, and third-party vendor delivery. Key responsibilities include: ✅ Managing end-to-end program delivery from discovery through go-live and stabilization ✅ Leading cross-functional teams across operations, technology, customer experience, and vendor partners ✅ Driving program governance, executive reporting, risk management, and stakeholder alignment ✅ Acting as the primary point of contact for external vendor delivery and accountability ✅ Supporting operational readiness, SOP development, training, and launch planning What We're Looking For ✔ 9+ years of Project/Program Management experience ✔ PMP certification (or equivalent) ✔ Proven success delivering large-scale, multi-workstream programs ✔ Strong vendor management experience within vendor-led delivery models ✔ Expertise in governance, risk management, dependency tracking, and executive reporting Highly Preferred ⭐ Insurance, Claims, or Financial Services experience ⭐ Claims transformation, outsourcing, or operational implementation experience ⭐ Experience with customer communication platforms, digital channels, telephony, or chatbot solutions ⭐ Big 4 Consulting or large-scale transformation program experience Why This Opportunity? • Lead a strategic enterprise transformation initiative • Work directly with executive stakeholders including COO-level leadership • Shape future operating models and customer experience outcomes • Own delivery across business, operational, and technology streams • High visibility role with significant impact on organizational success Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications. Why Kelly? At Kelly®, we’re committed to finding rewarding opportunities that help you thrive—both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!

Lead a high-profile enterprise transformation program focused on claims operations, technology implementation, and vendor integration. Manage end-to-end delivery from discovery through go-live while coordinating cross-functional teams and executive stakeholders.

Requires over 9 years of project management experience and a PMP certification. Preference is given to candidates with insurance or financial services experience and a background in Big 4 consulting.

• Vacation Pay

Identified from the job description. Confirm important requirements above.

• Program Management
• Vendor Management
• Governance
• Risk Management
• Stakeholder Alignment
• Operational Readiness
• Executive Reporting
• Dependency Tracking
• Claims Transformation
• Change Management
• SOP Development
• Digital Channels
• Telephony
• Chatbot Solutions
• Enterprise Transformation
• Project Delivery

• Management & Leadership
• Consulting
• Finance & Accounting
• Technology
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

10+ years

Apply by

Sep 18, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available